Job Title: Senior UX Researcher – 6 month contract

Location:
Canada – Remote / Mississauga, ON – Hybrid Term: 6 month contract Travel to Office expectations For Remote Roles : If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings. For Hybrid Roles : If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. At PointClickCare our mission is straightforward: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare. With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures,

we offer
flexibility, growth opportunities, and meaningful work. one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved,



and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey. Join us in redefining healthcare — so it doesn’t just survive, it thrives. The Senior UX Researcher drives strategic and tactical product decisions by planning and conducting research, usability studies, and mixed-method discovery. Working directly with Product and UX Design, this role identifies the right participants, recommends fit-for-purpose methodologies, recruits and conducts studies, synthesizes qualitative and quantitative findings, and translates insights into strategy and design recommendations. The Senior UX Researcher also provides project leadership and communicates research decisions and outcomes to leadership and stakeholders. Partner with Product and UX Design at the beginning of projects, opportunities, and ideation to formulate discovery plans, identify the right customers and stakeholders to engage, and recommend appropriate research methodologies. Lead end-to-end research activities, including participant recruitment, discussion guide development, study facilitation, analysis, synthesis, and sharing findings. Methods may include surveys, in-depth interviews, remote feedback, usability testing,



and prototype-based research when appropriate. Conduct user outreach, use-case discovery, persona and journey mapping, validation, and usability studies using unbiased and standardized research practices. Translate customer feedback and research data into actionable insights and strategy and design recommendations for Product, UX Design, Engineering, and other stakeholders. Lead or participate in workshops, communicate strategic research decisions to leadership, and provide project leadership to researchers and designers on assigned initiatives. Collaborate with internal subject matter experts, Customer Success, Data Science, and Customer Insights to strengthen understanding of personas, journeys, and use cases and encourage adoption of research best practices. 5+ years of experience as a UX researcher or in a similar customer-focused research role. ~ Bachelor’s degree in psychology, statistics, human-computer interaction, information systems, or a related field. ~ Demonstrated ability to create research strategy and discovery plans, develop discussion guides, select methodologies, conduct interviews and studies, and quickly analyze and synthesize findings. ~ Strong qualitative and quantitative research skills, with the ability to translate real user feedback into insights that drive user-centered decisions for broad audiences. ~ Experience with research and survey tools such as Dovetail, User Interviews, Salesforce, SurveyMonkey, Qualtrics, and analytics or product-experience platforms such as Pendo. ~ Ability to travel to customer sites on a limited basis, approximately four times per year. ~ Experience using AI tools such as Claude and Microsoft Copilot to enable day-to-day research work. Experience researching

📌 Senior UX Researcher (Canada)
🏢 PointClickCare
📍 Canada