Event Supply Specialist — EMEA Customer Success Remote Full-time As our AI Event Supply Specialist for EMEA, you'll be responsible for rapidly sourcing rates and availability from suppliers across Europe, the Middle East, and North America, ensuring the Planned marketplace stays accurate, responsive, and competitive in real time. You'll manage a high volume of supplier interactions across multiple countries, languages, and contracting norms, prioritizing speed and efficiency while maintaining strong relationships and reliable communication. You'll also be the anchor for our supply coverage during EMEA business hours, keeping sourcing moving before our North American team comes online. At Planned, AI is embedded in how we work, from sourcing and proposal intake to supplier communications and marketplace quality. You won't need to be technical on day one, but you'll need genuine curiosity about how to make AI work harder for our team. Rapidly source and validate supplier rates and availability at scale across EMEA markets, managing a high volume of requests with quick turnaround times to keep marketplace data accurate, up-to-date, and responsive in real time. Support the daily operations of the Planned marketplace in EMEA, monitoring sourcing health, flagging friction points, and helping resolve issues as they come up. Own supply responsiveness during EMEA business hours and hand off cleanly to the Montreal team, so sourcing progresses across time zones rather than stalling overnight. Review AI-generated actions, catching gaps, pricing outliers, or missing information the model didn't flag — including region-specific issues like VAT treatment, service charges, currency mismatches, and net vs. Help maintain marketplace quality: accurate listings,



up-to-date supplier information, and reliable response rates across a fragmented European supplier base. Manage relationships with EMEA suppliers — hotels, venues, DMCs, catering, AV, and activity partners — ensuring high-quality service, providing platform guidance, and being a consistent, responsive point of contact. Support onboarding of new suppliers and track performance signals (response rate, pricing competitiveness, availability) to help identify top partners in each market. Navigate local commercial norms and expectations across markets, and flag where our standard terms need regional adaptation. Assist in identifying and exploring new market opportunities: cities, regions, or supplier categories where our EMEA coverage is thin. Prioritize depth in our highest-demand hubs (London, Paris, Amsterdam, Berlin, Barcelona, Madrid, Milan, Dublin, Zurich, Dubai) while building enough coverage in emerging markets to say yes to client demand. Help source recent suppliers and products, using AI research tools to move faster and cover more ground than manual prospecting allows. Process and AI improvement Identify areas for improvement in our supply processes — repetitive tasks, manual handoffs, recurring quality issues — and bring them to the team. Partner with the Supply Manager and our AI Specialists to test, refine,



and document AI-assisted workflows (sourcing agents, proposal intake, smart inbox, supplier performance tracking). Feed EMEA-specific edge cases back into our tooling and prompts, so the automation gets better at handling multi-country, multi-currency sourcing. Supplier SLA compliance — responses within agreed timelines, including during EMEA hours. Pull deal rate — maximizing commission capture on sourced events. Marketplace quality — accurate, up-to-date listings and reliable supplier performance across EMEA markets. AI helps you hit these at scale. Ability to manage a high volume of tasks and projects simultaneously with impeccable organization. you communicate proactively in writing and don't wait to be asked for a status. Comfortable questioning AI output — you treat it as a first draft, not a final answer, and you know the difference. Fluent professional English, plus at least one additional European language (French, Spanish, German, or Italian) to maintain and grow our supplier network. Prior experience in hospitality, events, travel, or marketplace operations in EMEA. Exposure to AI assistants (ChatGPT, Claude, Copilot) in a work context — personal projects count. You’ll join a Customer Success team that is actively redesigning how event management operates at scale, pairing deep program expertise with AI-augmented delivery. The Supply function is central to that thesis: reliable marketplace performance is what makes every event we deliver possible. As one of our first supply hires in the region, you’ll have unusual visibility, real ownership over how EMEA supply operates, and room to grow within the Supply track as the region scales. #

📌 Event Supply Specialist (Canada)
🏢 Outsiders Fund
📍 Canada