Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. Coworkers who genuinely believe in supporting our customers and one another. The Sr Consultant performs ongoing client support for complex technical performance issues and develops recommendations to ensure adherence to service level agreements and customer service excellence. Network Security, Information Security, and/or Endpoint Security; and continues to develop a platform of technical expertise, that they act as a subject matter expert. In addition, the Sr Consultant is required to provide input on how to drive process improvements, gain efficiencies, and create opportunities for improved workflow and automation. The Sr Consultant acts as a primary technical owner on the assigned accounts. Services Delivery – 50% job weight Manages complex technical questions and ticket escalations and monitors system performance Identifies and makes recommendations on technical deficiencies, service performance issues, product utilization, bugs, and enhancements Recommends process improvements in order to drive efficiencies, reduction of the average time to trouble‑shoot, and reducing false‑positive alerts Performs ongoing analysis and system testing of new system releases, upgrades, and/or patches to supported technologies Embodies Trusted Advisor techniques to build client’s trust and influence loyalty Accountable for the delivery of quarterly, monthly meetings and tuning calls with assigned accounts Handle technical account management responsibilities for assigned accounts Helps improve the business, proactively engages when service is inconsistent,



or risk is identified Mentors team with technical advice / support Identifies and manages out of scope requirements and facilitates the resolution Identifies and provides recommendations for technical deficiencies, service performance issues, product utilization, bugs, and enhancements Accountable for executing on identified recommendations to improve client’s security posture Provides technical knowledge transfer and analysis to clients on performance status, trends, and metrics in a specific area of discipline Recommends process enhancements and drives efficiency by reducing average time to trouble‑shoot, repetitive issues and problem service tickets, reducing false‑positives Contributes to the development of service definition and content packs Performs ongoing analysis and system testing of new system releases, upgrades, and/or patches in one or more specific technologies Conducts technical, procedural and incident handling knowledge transfer sessions Carry out research on supported technologies and develop actionable threat advisory documentation Develops Self‑paced technical training content on supported technologies and processes Attends training sessions or shadowing activities, and obtains industry related certifications as determined by Manager Bachelor's degree (B.
A./or 3‑year diploma in Engineering, Computer Science, or a Technology related field and 5 years of Security Support experience in a client‑focused environment,



and/or working in security operations center ~9 years total of Information Technology experience to include 5 years of Security Support experience in a client‑focused environment, and/or working in security operations center ~ At least 2 advanced or expert level certifications in Managed Security Services discipline, including but not limited to: Cisco: CCNP Security, CyberOps Qualified, CCIE Security IBM QRadar Security: Administrator, Deployment Professional Advanced or Principal Implementation Engineer, Tenable VM Expert or similar technology certifications The position is part of a 7‑day per week, 24‑hour per day managed services operations. To provide the required coverage, must be available to work other shifts including weekends, holidays, and overtime. Excellent prioritization and time management skills, including the ability to manage their time without supervision to focus on priorities and handle multiple tasks simultaneously. Experience designing, implementing, and supporting IT infrastructure and Information Systems Design or support involving hardware, software and services at an enterprise level for at least one discipline in the Managed Security Services portfolio Direct involvement in working with internal and external teams to implement and troubleshoot complex configuration hardware, software and services Experience presenting ideas and solutions to clients and adapting presentation style to fit particular client situations Demonstrated knowledge of company products and services, testing methodology, and system troubleshooting Demonstrated ability to investigate complex problems where analysis of situations or data requires an in‑depth evaluation of variable factors from multiple IT infrastructure systems Demonstrated ability to establish positive w

📌 Sr Security Consultant- Managed Services (Canada)
🏢 CDW Canada
📍 Canada