We supply our stores with gently-used, one-of-a-kind items that have been donated by the community to local nonprofit organizations. We purchase these items directly from our nonprofit partners, redirecting billions of pounds of used items away from landfills and on to our store racks and shelves for reuse, and providing our partners with valuable funding for their community-based programs and services. It's the millions of loyal customers who visit our 300+ stores and our more than 22,000 team members that make it possible. Learn more about the Savers family of thrift stores, our impact, and the #ThriftProud movement at savers.
Job Title: Retail Sales Manager We supply our stores with gently-used, one-of-a-kind items that have been donated by the community to local nonprofit organizations. We purchase these items directly from our nonprofit partners, redirecting billions of pounds of used items away from landfills and on to our store racks and shelves for reuse, and providing our partners with valuable funding for their community-based programs and services. It's the millions of loyal customers who visit our 300+ stores and our more than 22,000 team members that make it possible. Learn more about the Savers family of thrift stores, our impact, and the #ThriftProud movement at savers.
To work in a purpose-driven company, with a business model that people love for our impact on both the planet and local communities. With our aggressive store expansion plans, we recognize the importance of the continued growth and development of our team members. Comprehensive onboarding and training from day one. In-house expertise Our training department / Savers University develops and delivers robust training to every team member across our organization — from current hires to senior executives.



We develop around 90% of our training internally, and partner with a variety of renowned providers to supplement our offerings. Comprehensive extended health care plans for full-time Team Members Company-Paid Life and AD&D; Insurance A Group Registered Retirement Savings Plan (RRSP) with a generous company matching provision to assist you in saving for a secure financial future. A range of mental health services to assist you in managing daily life. Accountable for the overall management and direction of the processes associated with the day-to-day functions of the sales floor. Upholds company standards throughout all customer and donor areas of the store (inside and outside), remaining aware of customer and donor needs, and monitoring and ensuring fast, accurate, and friendly service at cash registers, self-checkouts, on the retail floor, and at point of donation. The Retail Sales Manager is guided by the Savers Vision and Core Values. Reports to the Store Manager. Store Performance Ensures store performance meets financial targets and key metrics based on annual and quarterly operating plan(s). Understands company objectives, local market potential and can analyze and act on key metrics, observations, and information. Inspects sales floor for shop-ability and merchandising standards and ensures a positive customer/donor experience at all points of interaction. Leads, directs,



and supervises the work of supervisor(s) and retail sales floor team members. Plans staffing needs and coordinates recruitment, selection, and training. Addresses complaints and solves issues. Identifies and develops high potential team members for supervisory and management positions through on-the-job, guided work. Role models and maintains a respectful, values-driven workplace that adheres to all Savers' Policies and Procedures. In the absence of the Store Manager, fulfills their responsibilities and oversees the entire store as acting Store Manager. Retail and CDC Operations Schedules supervisors and team members for cash register, self-checkout, sales floor, to meet customer/donor demand. Continuously assesses the sales floor and donor areas, and directs team member activity, to ensure that standards are met. Monitors sales, items sold and operations labor hours regularly throughout each shift to ensure efficiency targets are met and determine the need to increase, decrease or reassign staffing. Accountable for determining appropriate space-to-sales for departments and categories using the CatMax tool and adjusting linear footage accordingly, in conjunction with the Store Manager, to maximize sales. Receives and responds to customer questions, requests, and complaints. Processes exchanges, special customer needs, and team member purchases as needed. Leverages Voice of Customer Program to improve customer / donor satisfaction. Delivers a positive and unforgettable customer/donor experience by setting the example for, as well as training and coaching, customer service expectations. Actively engages with the customer by seeking first-hand customer feedback to make improvements to all aspects of the shop

📌 Full-time Retail Manager (Canada)
🏢 Savers | Value Village
📍 Canada