Elevate customer satisfaction with Purolator as a Retail Representative in Victoria. This role requires exceptional service skills, technology proficiency, and a commitment to building strong relationships.
As a Retail Representative at Purolator, you'll work 30 hours weekly, focusing on customer service excellence from Tuesday to Saturday. Your key duties will involve up-selling, handling inquiries, and resolving shipment issues. Solid problem-solving abilities and building positive relationships with customers and corporate partners are crucial in this role.
Key Responsibilities:
- Deliver exceptional service to customers both in person and via phone
- Resolve customer complaints and shipment issues efficiently
- Collaborate with drivers and management to enhance service
- Maintain accurate cash reconciliations and key controls
- Communicate effectively with team members and stakeholders
Requirements:
- 3-12 months customer service and retail experience preferred
- Proficiency in English for effective communication
- Ability to lift 70lbs and stand for 3-hour intervals
- Strong interpersonal and problem-solving skills
- Compliance with safety standards and corporate policies
Use your customer service strengths to make a positive impact in the Purolator team in Victoria.