Be a part of the FutureChoice team at Manulife as a Sponsor Support associate in a hybrid setting. Focus on enhancing client service through dedicated operational support and administrative efficiency.

This role is essential in aiding client-facing teams with back-office functions, optimizing their interactions with customers. As you grow within the position, you will gain exposure to various operational aspects and increase your involvement in the end-to-end client experience.

Key Responsibilities:

- Execute back-office administrative tasks for service delivery
- Manage quality checks and compliance for sponsor transactions
- Resolve inquiries with your expertise and sound judgment
- Maintain organized documentation for efficiency
- Contribute to continuous improvement efforts in service

Requirements:

- Minimum 2 years of relevant customer service experience
- Robust communication and reliability under pressure
- Ability to navigate complex customer needs effectively
- Detail-oriented and skilled at multitasking
- Self-starter with a driven, ownership mindset

Support Manulife's mission by bringing your client-focused service skills to the role

📌 Client-Focused Support at Manulife (Canada)
🏢 Manulife
📍 Canada