Join a dedicated team as a Complaints Investigator in Surrey with flexibility to work from home. Focus on resolving customer complaints and ensuring compliance with regulatory standards.
In this role, you will be part of a larger department with a commitment to internal growth and employee development. Experience in the Financial Services, Banking, or Insurance sectors is crucial as you navigate customer interactions and manage complaint investigations effectively.
Key Responsibilities:
- Diligently manage complaint cases according to regulations
- Proactively communicate with customers to enhance satisfaction
- Utilize resources to investigate and rectify complaint issues
- Escalate potential risks swiftly for resolution
Requirements:
- Previous complaints experience in Financial Services, Banking, or Insurance
- Solid communication ability, both in writing and on calls
- Confidence in MS Office and a desire for professional development
Be a pivotal force in resolving customer complaints and enhancing service quality.