Join Germain Hotels as a Guest Service Agent, where your commitment to exceptional service will shine. Foster positive connections with guests through genuine attention and care.

The perfect candidate will check-in and check-out guests efficiently while addressing requests with creativity and professionalism. You will play a vital role in maintaining smooth internal operations and ensuring guest satisfaction. This position demands strong listening skills and the capacity to handle diverse guest needs effectively.

Key Responsibilities:

- Verify and detail guest arrivals and departures
- Respond courteously to all guest inquiries promptly
- Resolve issues with a focus on guest satisfaction
- Collaborate with various departments for seamless experiences
- Enhance service offerings through personalized attention

Requirements:

- Diploma in Hospitality is a plus
- Excellent verbal and written communication skills
- Customer-focused with a proactive attitude
- Strong listening abilities to anticipate guest needs
- Positive computer skills, OPERA PMS experience a bonus

Deliver outstanding hospitality and make a difference for guests at Germain Hotels.

📌 Hospitality Guest Service Agent (Canada)
🏢 Germain Hôtels
📍 Canada