BGIS is a leading provider of customized facility management and real estate services. With our combined team of over 6,500 globally, we relentlessly focus on enabling innovation through the services we deliver, while actively looking for new opportunities that will enable innovation for our clients’ businesses. Globally, we manage over 320 million square feet of client portfolios across 30,000+ locations in North America, Europe, Middle East, Australia and Asia. The Scheduling Dispatcher schedules, assigns and dispatches preventative maintenance and on-demand work orders to Technicians and contributes to optimal utilization of Technician resources through effective scheduling and assignment of work orders. Provides support to facility management operations projects by planning and scheduling Technicians’ to project work Reviews service request requirements and assigns work orders to the appropriate Technician based on factors such as skill set, location, security clearance, availability, etc.
Prepares reports to assist in monitoring work orders and resource planning Must be able to work shifts, be on-call and be available to respond to emergencies 1 to 3 years of dispatch, scheduling or customer service work experience ~ Computer proficiency in MS Outlook, MS Excel along with ability to quickly learn service management databases ~ Robust customer service orientation along with strong customer service skills and sense of urgency ~ Understanding of and previous work experience within the facility management services organization, an asset ~ English is required because you will be dealing with English-speaking customers as part of your job. At BGIS we believe that diversity and inclusion is a key business driver, such that we never lose sight of its importance as it is woven into the fabric of our organization. We recognize that promoting diversity is an essential component of our continuing pursuit for organizational success #