Do your strong communication skills allow you to navigate the most challenging of situations? If these words resonate with you, then you would thrive as a Client Support Associate on the Humi team We’re looking for a positive, outgoing, and professional candidate to embody our Humi values and provide the highest level of customer service to ensure all our customers feel they have a voice and are heard. We help Canadian businesses be better employers. Founded in 2016, Humi started as a simple cloud-based web app that stored employee data. Thanks to the support of customers, Humi has built solutions that allow Canadian businesses to manage employee information, onboarding, performance, time off, employee benefits, and payroll. We've officially joined Employment Hero to accelerate our vision and support their mission to make employment easier and more valuable, for everyone We believe in distributed employment and take a ‘Remote First' approach with our team. This position can be done 100% remotely from anywhere within Canada. What will you be doing as a Client Support Associate? Provide timely, accurate, and professional support to clients via email and video calls Troubleshoot and resolve client inquiries related to HR and payroll products, ensuring clear explanations and solutions for any technical or functional challenges Offer support and guidance on navigating the Humi platform, ensuring clients understand how to use the system to meet their HR and payroll needs Provide assistance with payroll-related queries, including calculations, tax deductions, and compliance issues, in alignment with Canadian payroll regulations Work closely with the Implementation, Client Success, Risk and Compliance, Benefits teams, Finance, and Operations to ensure accurate and effective solutions for clients Contribute to the development and enhancement of internal processes,



guides and manuals to improve support efficiency and client satisfaction Assist existing clients with KYC/ KYB when creating new accounts Generate and present monthly reports on implementation progress, client feedback, and potential risks to internal stakeholders Occasionally provide accurate and timely translations of written communications to support seamless interactions between stakeholders and clients Receive access and training to CX tools: Receive platform training on all our modules: HR, Payroll and Benefits. Demonstrate the ability to differentiate support requests from technical requests Own a macro project: Demonstrate solid organizational skills when logging support requests Demonstrate an understanding of when there is a risk of churn Participate in your first quarterly performance review Demonstrate the ability to independently manage complex implementations with multiple requirements Demonstrate the ability to convey technical requests with exact specifications Demonstrate an ability to analyze support requests and convey process expansion Mentor new hires and assist with training What are we looking for in a Client Support Associate? ~1+ years of client support or client management experience ~ Extensive experience de-escalating tense situations, addressing customer complaints with professionalism and empathy, and ensuring positive resolutions while maintaining company policies and service standards ~ Demonstrates a strong knowledge of Canadian payroll ~ Analytical mindset with the ability to generate reports, track key metrics, and analyze pipeline performance ~ Tech savvy and possesses the ability to learn new platforms and software rapidly ~ Bonus points if you have experience with: Basic understanding of SQL Experience with Time and Attendance and Scheduling Software Experience with KYC/KYB processes and compliance requirements Payroll Compliance Practitioner (PCP) certification is an asset A generous budget for your home office Remote First
- Work 100% remotely from anywhere within Canada Annual Global Gathering
- so far we’ve been to Thailand, Vietnam, Bali and are excited to meet in Dubai in September 2025

📌 Client Support Associate (Canada)
🏢 Humi
📍 Canada