TRIRIGA Helpdesk Mailbox Management Skilled (Hybrid)

Location: Toronto downtown - hybrid

Duration: Initially 1 year

Base pay range: $55.00/hr - $55.00/hr

Job Description

- Monitor and manage the TRIRIGA Helpdesk mailbox, ensuring timely and effective responses to queries and issues.
- Coordinate with business partners, technology teams, and vendors to resolve TRIRIGA-related incidents and requests.
- Maintain documentation and reporting related to TRIRIGA support activities.
- Identify and escalate risks or recurring issues related to TRIRIGA to the appropriate stakeholders.

Required Experience

- 5+ years of relevant experience in business application management, ideally with exposure to TRIRIGA or similar enterprise applications.
- Demonstrated experience supporting TRIRIGA or similar facilities management applications.
- Advanced knowledge of project delivery life cycle (PDLC) methodology, business testing, and project management.
- Experience managing shared mailboxes or helpdesk functions.

Seniority Level

Mid-Senior level

Employment Type

Contract

Job Function

Information Technology

Industries

IT Services and IT Consulting

📌 TRIRIGA Helpdesk Mailbox Management Professional (Canada)
🏢 Redolent
📍 Canada