MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We are seeking a motivated and customer-focusedSpanish Bilingual Sales Representativeto join our growing team. In this role, you will engage with Spanish
- and English-speaking customers to promote products and services, resolve inquiries, and build lasting relationships. If you're fluent in both languages and passionate about sales and service, we want to hear from you Conduct inbound and outbound sales calls inSpanish and English. Identify customer needs and recommend appropriate products or services. Build rapport and trust with clients to drive customer loyalty and repeat business. Upsell and cross-sell offerings based on customer profiles and preferences. Maintain accurate records of customer interactions and sales activities. Collaborate with internal teams to ensure seamless customer experiences. Meet or exceed individual and team sales targets. Handle customer inquiries and resolve issues with professionalism and empathy.



The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: Fluent inSpanish and English(spoken and written). High school diploma or equivalent. Proven ability to meet sales goals and deliver excellent customer service. Comfortable using CRM systems and sales tools. 1+ year of experience in sales, customer service, or call center environments. ~ Familiarity with Microsoft Office Suite and Windows-based systems. ~ Experience working with diverse customer bases. MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM),



Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum. Paid Time Off: Earn PTO and paid holidays to take the time you need. Health

Benefits:
Full-time employees are eligible for supplemental health coverage through Blue Cross. Life Insurance: Access life insurance options to safeguard your loved ones. Paid Training: Casual Dress Code: Be comfortable while you work. This job operates in a professional office workplace. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. DIVERSITY AND EQUALITY At

📌 Remote Phone Sales/ Inside Sales Representative (Canada)
🏢 MCI
📍 Canada