The Guest Service Agent plays a key role in creating exceptional guest experiences from arrival to departure. This position is responsible for providing friendly, efficient, and accurate service while supporting various guest service functions including front desk operations, lobby services, switchboard, night audit, and security support. The ideal candidate enjoys working with people, is detail-oriented, and thrives in a quick-paced hospitality environment. Provide warm, professional service that exceeds guest expectations through attentive communication, problem-solving, and efficient service. Assist in resolving guest concerns and help regain the loyalty of dissatisfied guests. Process reservations and maintain guest accounts in accordance with hotel credit standards. Switchboard & Communication Provide information to guests and callers about hotel services and local attractions. Manage wake-up calls, guest messages, and internal communications. Greet guests warmly upon arrival and assist with requests, information, and directions. Support lobby operations including luggage assistance, deliveries,



and valet coordination where applicable. Conduct routine patrols when required and address disturbances or noise complaints. Assist in protecting hotel property and ensuring guest safety, contacting appropriate authorities when necessary. Hotel Knowledge & Sales Maintain a strong understanding of the hotel's facilities, services, and local area attractions. Promote hotel services and amenities to maximize guest satisfaction and revenue opportunities. Safety & Team Support Assist with additional duties as assigned by the Guest Services Supervisor or management team. Strong customer service and communication skills Flexibility to work various shifts, including evenings, weekends, and holidays Access to the hotel gym and pool outside of

working hours
A workplace culture rooted in hospitality, trust and continuous growth Our Commitment to Inclusion The Prince George Hotel values the diversity of people and communities and is committed to excellence and inclusion in our company.

📌 Guest Services Agent (Canada)
🏢 The Prince George Hotel
📍 Canada