Location:
Canada (Remote) Duration: 6 months Time Zone: CST
• Act as the primary onsite liaison between business stakeholders, IT teams, offshore AMS teams, and MFCS ( Sales Audit) support for incidents, enhancements, and service requests.
• Lead application support and service delivery for Oracle Retail MFCS modules, ensuring adherence to SLAs, incident resolution timelines, and overall system availability.
• Facilitate business requirement gathering and solution discussions, translating functional needs into actionable tasks for offshore support and development teams.
• Drive incident, problem, and change management processes, including root cause analysis (RCA), risk assessment, and implementation of preventive measures.
• Coordinate release planning, testing, and production deployments, ensuring minimal business disruption and compliance with change management standards.
• Monitor application performance and operational KPIs, proactively identifying system issues, process improvements, and optimization opportunities across MFCS integrations and workflows.