Summary

JOB DESCRIPTION
The Facility Coordinator is responsible for overseeing and coordinating the effective delivery of a variety of services including the management of the life cycle of work orders. This is done by ensuring that vendors adhere to SLAs and complete work on time to maintain a high level of customer service. In addition, the coordinator ensures adherence to policies and procedures, ensuring data integrity, quality planning, and KPI work order metrics are achieved. Key Duties & Responsibilities Service Delivery
• Manage work orders to completion in BGIS or client-based web application.
• Facilitate alignment of client required services with contracts, schedules, and Pos.
• Review of work orders to determine if invoiceable or non-invoiceable.
• Schedule access for internal and external service providers with the facility when required.
• Prepare weekly/monthly summaries of work order performance for internal and external service providers.
• Follow up with internal and external service providers to ensure all SLA’s are achieved.
• Review compliance documentation and upload to RealConnect.
• Create on demand work orders for service delivery.
• Ensure client required supporting documentation for quote and invoice submissions are provided.
• Review and submit all estimates to the required approver(s) following client quote process.
• Generate required data for SLA Scorecard.
• Available to work evenings and weekends.
• Other duties as assigned. Innovation
• Advise management team of issues, concerns,



or noncompliance to standards.
• Review internal and external reports and provide operational recommendations.
• Identifies opportunities for possible efficiency and/or simplification of processes. Data Integrity
• Adheres to processes and company standards.
• Maintain a database of requests to meet reporting and analysis requirements. Memorable Customer Experiences
• Establish and maintains working relationships with Clients and service providers.
• Review CSAT. Knowledge & Skills
• Strong written and verbal communication
• Knowledge of RealSuite and other BGIS applications. (1-3 years experience)
• Strong customer-oriented skills. (1-3 years experience)
• Strong administrative and organizational skills. (1-3 years experience)
• Analytical and problem-solving skills. (1-3 years experience)
• Ability to work independently. (1-3 years’ experience)
• Solid attention to detail and data accuracy. (1-3 years experience)
• Excel experience in managing large amounts of data. (1-3 years experience)
• Ability to communicate clearly and effectively with others for the purpose of data exchange, clarification and follow up. (1-3 years experience)
• Experience working in a Shared Service environment. (1 year experience) This is a regular, full-time position with a salary range of $54,185
- $67,732 per annum. The starting salary will be based on the successful candidate’s competencies, including but not limited to experience, education and performance related to this role.

📌 Facilities Coordinator (Toronto)
🏢 BGIS
📍 Toronto