Automotive Service Manager

Empire Automotive – Edmonton, AB

Salary: $60,000 per year + Performance-Based Bonuses

Job Type: Full-time, Permanent

Job Summary

Empire Automotive is seeking an experienced and motivated Automotive Service Manager to oversee the daily operations of our busy, high-volume automotive repair facility.

We specialize in servicing wholesale vehicles and process a significant number of vehicles each month. We are looking for a strong leader who can take ownership of shop operations, effectively manage our team of automotive technicians, streamline workflow and maximize shop productivity.

The ideal candidate will have strong automotive knowledge, excellent leadership and organizational skills, and a solid understanding of technician efficiency, labour production and shop profitability.

This is a hands-on management position with the opportunity to earn additional monthly performance bonuses based on shop production, efficiency and profitability.

Key Responsibilities

- Oversee daily shop operations and manage the automotive service team.
- Schedule, dispatch and prioritize repair work to maximize technician productivity and minimize downtime.
- Prepare and review repair estimates and obtain repair approvals from wholesale customers.
- Communicate with customers regarding vehicle inspections, repair recommendations, costs and completion timelines.
- Work closely with our parts manager to coordinate parts availability and repair scheduling.
- Monitor technician productivity, billed hours, efficiency and overall shop performance.
- Ensure vehicles move through the shop efficiently and repairs are completed within expected timelines.
- Manage vehicle turnaround times and identify opportunities to improve workflow.




- Review technician inspections and repair recommendations for accuracy and completeness.
- Maintain quality control and ensure repairs are completed correctly to minimize comebacks.
- Identify opportunities to increase labour production, improve efficiency and reduce unnecessary expenses.
- Provide leadership, direction and accountability to shop employees.
- Maintain accurate repair orders, estimates and job records using Shopmonkey.
- Help maintain a safe, organized and productive work environment.

Qualifications
- Previous experience as an Automotive Service Manager, Shop Manager, Service Advisor or Shop Foreman.
- Strong automotive mechanical knowledge and understanding of vehicle repairs and diagnostics.
- Experience preparing repair estimates and obtaining customer approvals.
- Proven ability to manage technicians, coordinate workflow and meet production targets.
- Understanding of technician efficiency, labour hours and shop profitability.
- Strong leadership, communication and organizational skills.
- Ability to multitask, prioritize work and make decisions in a fast-paced environment.
- Experience working with wholesale automotive accounts is an asset.
- Experience with Shopmonkey automotive shop management software is an asset.
- Valid driver's licence.

Compensation & Benefits
- Base salary of $60,000 annually ($5,000 per month).
- Monthly performance-based bonus opportunities tied to shop production,



efficiency and profitability.
- Opportunity to increase earnings based on overall shop performance.
- Full-time, permanent employment.
- Opportunity to take ownership of shop operations and make a direct impact on business performance.

Who We're Looking For We're looking for someone who takes ownership of the shop's performance and understands what it takes to keep a high-volume automotive repair facility running efficiently.

The right candidate will be proactive, organized and comfortable making decisions, managing technicians and holding the team accountable.

We need someone who can identify inefficiencies, improve workflow, maximize billed labour hours and ensure vehicles are completed on time without compromising repair quality.

Strong communication skills and the ability to maintain positive relationships with our wholesale customers are essential.

This is an excellent opportunity for an experienced automotive professional who wants to take on a leadership role with the potential to increase their earnings through performance-based bonuses.

If you have the automotive experience, leadership skills and motivation to help take our shop to the next level, we'd like to hear from you.

How to Apply

Interested candidates can apply directly through Indeed or submit their resume by email.

Hiring Contact: Samantha Blakley, Controller

Email: [email protected]

Please include Automotive Service Manager in the email subject line.

We thank all applicants for their interest. Only those selected for an interview will be contacted.

Pay: From $5,000.00 per month

Benefits

- Casual dress
- Dental care
- In office parking
- Paid time off
- Store discount

Work Location: In person

📌 Automotive Service Manager (Edmonton)
🏢 Empire Automotive
📍 Edmonton