Automotive Service Manager – Cornwall Mitsubishi

Location: Cornwall, Ontario

Job Type: Full-Time, Permanent

Compensation: Competitive salary based on experience, with performance-based earning potential

Start Date: Immediate

Join the Cornwall Mitsubishi Leadership Team!

Cornwall Mitsubishi is looking for an experienced, motivated, and results-driven Automotive Service Manager to lead our service department.

We are seeking a hands-on leader who understands dealership fixed operations, knows how to build a high-performing team, and has a proven ability to increase service revenue, improve efficiency, and deliver exceptional customer satisfaction.

This is an excellent opportunity for an ambitious automotive professional who wants to make a meaningful impact and grow with our dealership.

What We Offer

- Competitive compensation package based on experience
- Performance-based earning potential
- Employee benefits
- Full-time, permanent position
- Supportive and growth-oriented management team
- Opportunity to lead and develop your own service department
- Career advancement opportunities
- Immediate hiring

Key Responsibilities
- Oversee the daily operations of the service department, ensuring efficiency, productivity, and profitability
- Lead, coach, and motivate service advisors, technicians, and support staff
- Develop and implement strategies to increase customer retention, service sales, and department profitability
- Monitor key performance indicators, including labour sales, effective labour rate, technician productivity, efficiency, and customer satisfaction
- Ensure accurate repair orders, estimates, warranty claims, and service documentation
- Manage shop scheduling, workflow, and technician capacity to maximize productivity




- Maintain high standards of customer service and resolve escalated customer concerns professionally
- Identify opportunities to increase maintenance sales and improve service processes
- Recruit, train, and develop team members
- Ensure compliance with Mitsubishi standards, dealership policies, and workplace safety requirements
- Work closely with the General Manager to achieve departmental financial and operational targets

Qualifications
- Previous automotive dealership service management experience strongly preferred
- Automotive service department experience is required
- Proven leadership and team management abilities
- Robust understanding of dealership fixed operations and financial performance
- Experience managing technician productivity, labour sales, and customer satisfaction
- Excellent communication, organizational, and problem-solving skills
- Ability to motivate employees and hold team members accountable
- Comfortable working with dealership management systems and performance reports
- Strong customer-first attitude
- Valid driver's licence
- Bilingualism (English and French) is considered a strong asset

The Ideal Candidate We're looking for someone who takes ownership of their department, leads by example, and isn't afraid to roll up their sleeves.

You understand that a successful service department is built on strong leadership, efficient operations, satisfied customers, and a motivated team.

You are proactive, organized, accountable, and always looking for ways to improve results.

Apply Today!

If you're an experienced automotive professional ready to take the next step in your career, we want to hear from you.

Cornwall Mitsubishi is hiring immediately.

Submit your resume through Indeed and take the next step toward a rewarding leadership opportunity.

Pay: $52,600.00-$134,000.00 per year

Advantages

- Dental care
- In office parking
- Store discount

Work Location: In person

📌 Automotive Service Manager (Cornwall)
🏢 Cornwall Mitsubishi
📍 Cornwall