Overview

Full

Overview

We are seeking an experienced, detail-oriented, and customer-focused AM/Banquet

Supervisor to join our team. In this role, you will help set the business up for a successful day, coordinate reservations and events at The Lakes, and support a positive, efficient workflow for the Front of House team. In addition to our full-service bar and restaurant, The Lakes features a 70-seat banquet facility that hosts a wide range of special events. The ability to keep all three areas running smoothly and working together is essential to this role.

Responsibilities

- Oversee opening procedures and help ensure the business is set up for a successful

day. Maintain a positive floor presence during daytime service. The restaurant opens at 6:30 AM daily, so early-morning availability is required.
- Provide hands-on floor support to the morning team as needed, leading by example

and helping maintain excellent service standards.
- Assume a section and serving responsibilities as needed to manage daily labour
- Assist with day-to-day business communications, including voicemails, client emails,

reservation inquiries, online reviews, and event correspondence. Candidates with social media or marketing experience will be considered an asset.
- Serve as a key point of contact for banquet clients and event hosts, confirming details

and helping ensure each event runs smoothly.
- Coordinate banquet event setup and teardown as required. Delegate tasks clearly,

monitor event details, and communicate staffing needs to management.
- Deliver a warm, welcoming guest experience by responding promptly and

professionally to guest concerns, questions, and special requests.
- Process payments and cash transactions accurately, following established procedures.
- Communicate effectively with the kitchen and service teams to support timely, accurate

order delivery.
- Maintain cleanliness, organization, and food-safety standards throughout the dining

area and bar.




- Additional administrative responsibilities, with an additional wage incentive, may be

available for the right candidate.

Skills

- Serving It Right certification required; a minimum of one year of serving experience.
- Demonstrated ability to lead, motivate, coach, and support a team with a warm,

approachable management style.
- Comfortable using Microsoft Office and common email, calendar, and reservation

systems.
- Strong attention to detail, organization, and follow-through, especially when managing

reservations, event details, client communications, and schedules.
- Ability to stay organized, prioritize tasks, and manage multiple responsibilities in a rapid-

paced, high-volume environment.
- Knowledge of food-service procedures and safety standards; FoodSafe Level 1 is an

asset.
- Excellent written and verbal communication skills, including professional, friendly, and

timely email correspondence with clients.
- Strong customer-service skills and a proactive approach to solving problems and

anticipating guest needs.
- Experience coordinating reservations, special events, or banquet functions is an asset.

If you are a detail-oriented, people-focused leader who enjoys creating great guest experiences and keeping mornings and events running smoothly, we encourage you to apply for the AM/Banquet Supervisor position. We look forward to hearing from you. Pay: From $22.00 per hour

Benefits

 Dental care

 Discounted or free food

 Extended health care

 Flexible schedule

 On-site parking

Flexible language requirement

 French not required

Experience

 Serving: 1 year (required)

 Special Events (required)

 Supervising/Managing (preferred)

Language

 English (required)

Licence/Certification

 Serving It Right (required)

 Foodsafe Level 1 (preferred)

Pay: $22.00-$24.00 per hour

Expected hours: 30.0 – 40.0 per week

Benefits

- Dental care
- Discounted or free food
- Extended health care
- On-site parking

Work Location: In person

📌 Banquet Supervisor (Victoria)
🏢 RGI Hospitality
📍 Victoria