Join a Company That Values Innovation, Sustainability & Customer Service

At EAB Tool Company, we're redefining value in the power tool industry through innovative products and a unique exchange program that helps both professional tradespeople and DIY enthusiasts save money while reducing environmental impact.

We're looking for a friendly, organized, and detail-oriented Bilingual Administrative Assistant (fluent in both English and French) to join our team at our Delta head office. If you enjoy a variety of responsibilities, working with people, and being part of a supportive and collaborative team, we'd love to hear from you.

About the Role

As our Bilingual Administrative Assistant, you will play an important role in supporting daily office operations while serving as a key point of contact for our French-speaking customers and business partners in Quebec. This position combines customer communication, administrative support, data management, and office coordination. Success in this role requires strong organizational skills, attention to detail, and the ability to communicate confidently in both French and English.

Please note: Our office location is not easily accessible by public transit. Applicants must have access to a reliable vehicle and be able to commute to our Annacis Island location Monday through Friday.

KEY RESPONSIBILITIES

Customer & Business Support

- Communicate professionally with French-speaking customers and business partners throughout Quebec.
- Respond to inquiries and provide exceptional customer service in both French and English.
- Assist with customer rebate programs, invoicing, payments, and related administration.




- Support customer communications and follow up on requests as needed.

Administrative Support

- Provide general office and administrative support, including filing, mail distribution, courier coordination, and record management.
- Maintain accurate customer, financial, and operational records.
- Prepare reports, update spreadsheets, and ensure information remains current and accurate.
- Support special projects and assist departments as required.

Data Administration

- Review and reconcile corporate credit card statements.
- Process employee expense reports and maintain supporting documentation.
- Perform data entry and assist with maintaining accurate records.
- Support accounting and administrative functions as needed.

Office Coordination

- Assist with organizing office events, meetings, and employee activities.
- Help ensure the office operates efficiently and professionally.

WHAT WE'RE LOOKING FOR

Required Qualifications

- Fluent French language skills, both verbal and written, with the ability to confidently communicate with customers and business partners in Quebec.
- Strong English communication skills for working with our head office team.
- Min. one year of experience in administration, customer service, office support, or a related role.
- Proficiency with MS Office (Outlook, Word, and Excel).




- Excellent organizational skills and strong attention to detail.
- Ability to manage multiple responsibilities and meet deadlines in a busy office environment.
- Qualified, positive, and customer-focused attitude.
- Ability to learn new systems, procedures, and software.
- Access to a reliable vehicle for daily transportation to our Delta office is required.

Nice-to-Have Qualifications

- Experience with invoicing, expense reporting, accounts receivable, or basic bookkeeping.
- Experience supporting bilingual customers or sales teams.
- Experience in a distribution, manufacturing, or customer service environment.

Why Join EAB Tool Company?

- Competitive annual salary of $48,000-$52,000, based on experience.
- Stable, full-time position with a well-established and growing company.
- Supportive team environment with opportunities to learn and develop new skills.
- Diverse role offering a mix of customer service, administration, and office coordination responsibilities.
- Opportunity to work for a company committed to innovation, value, and environmental sustainability.

We thank all applicants for their interest, qualified candidates will be contacted for an interview. Please, no phone calls. Job Types: Full-time, Permanent

Pay: $48,000.00-$52,000.00 per year

Benefits

- Dental care
- Extended health care
- Life insurance

Application question(s):
- What is your desired salary?

Experience:
- Administrative: 1 year (required)
- Customer service: 1 year (preferred)

Language:
- Fluent French (required)

Licence/Certification:
- Driver's License and access to a vehicle (required)

Work Location: In person

📌 Bilingual Administrative Assistant (Delta)
🏢 EAB Tool
📍 Delta