About TotalShip Express

TotalShip Express is a transportation and logistics company providing businesses with reliable, effective, and cost-effective shipping solutions. We pride ourselves on delivering competitive rates, personalized service, and exceptional customer support.

We are looking for a motivated, organized, and fully bilingual Sales & Account Management Assistant to join our team.

In this role, you will work directly with an Account Manager, providing day-to-day support with customer accounts, shipping quotations, issue resolution, lead generation, customer service and prospect follow ups.

The ideal candidate is proactive, detail-oriented, and enjoys building relationships while ensuring customers receive outstanding service.

Key Responsibilities

Account Management Support

- Work closely with a dedicated Account Manager to support their portfolio of customers.
- Follow up on customer inquiries, outstanding issues, and service requests to ensure timely resolution.
- Assist with the daily management of customer accounts and ongoing requests.
- Proactively communicate with customers regarding shipment updates, service issues, and outstanding matters.
- Coordinate with internal departments and transportation partners to resolve customer concerns.
- Help ensure that all customer requests are handled efficiently and professionally.

Shipping Rates & Quotations

- Assist in preparing and providing competitive shipping quotations.
- Communicate with internal teams, carriers and transportation partners to obtain pricing and service information.
- Follow up on outstanding quotations and customer requests.
- Help identify cost-effective shipping solutions based on customer requirements.
- Support the Account Manager with pricing inquiries and other sales-related activities.

Customer Service & Issue Resolution

- Provide professional and timely customer support by telephone and email when required.




- Assist customers with shipment tracking, delivery inquiries, delays, and other transportation-related concerns.
- Work with carriers and internal teams to resolve service problems efficiently.
- Take ownership of customer issues and ensure they are followed through to completion.
- Maintain accurate records of customer communications and outstanding matters.

After-Hours Availability

- Be available to respond to occasional urgent customer calls or service-related issues during evenings and weekends, on an as-needed basis.
- After-hours availability is not a regularly scheduled shift but may be required when time-sensitive customer situations arise.
- Demonstrate flexibility and responsiveness when urgent matters require attention outside normal business hours.

Qualifications & Requirements

Required:

- Fully bilingual in English and French, both written and spoken.
- Excellent communication and interpersonal skills.
- Strong organizational skills and the ability to manage multiple priorities.
- Customer-focused attitude with strong problem-solving abilities.
- Ability to work independently and collaboratively with a dedicated Account Manager.
- Comfortable working in a fast-paced environment where priorities can change quickly.
- Proficient with Microsoft Office, including Outlook and Excel.
- Willingness to take initiative and follow through on customer requests.
- Flexibility to respond to occasional urgent calls during evenings and weekends on an as-needed basis.

Preferred but Not Required:

- Previous experience in sales support,



account management, or customer service.
- Experience in the transportation, courier, freight, or logistics industry is considered an asset, but is not required.
- Familiarity with shipping quotations or carrier services.
- Experience working with CRM or transportation management systems.

We are willing to train the right candidate. A positive attitude, strong work ethic, excellent communication skills, and willingness to learn are more important than previous transportation industry experience.

What We're Looking For

We are looking for someone who takes pride in providing excellent customer service and understands the importance of supporting both the customer and the Account Manager.

The successful candidate will be someone who:

- Is proactive and takes initiative without always needing direction.
- Pays close attention to detail.
- Takes ownership of customer requests and follows through until issues are resolved.
- Communicates clearly and professionally.
- Can prioritize urgent matters while managing regular daily responsibilities.
- Is dependable, resourceful, and solution-oriented.
- Enjoys developing strong working relationships with customers.
- Is eager to learn and grow within the organization.

Why Join TotalShip Express?

- Work closely with a dedicated Account Manager and become an key part of their team.
- Join a growing company in the transportation and logistics industry.
- Gain valuable experience in sales support, customer relations, and account management.
- Receive training and support to develop your knowledge of the transportation industry.
- Work in a collaborative and customer-focused environment.
- Opportunity for professional development and career advancement.

Pay: $50,000.00-$60,000.00 per year

Advantages

- Dental care
- Extended health care
- Paid time off

Work Location: In person

📌 Bilingual Sales & Account Management Assistant (Kirkland)
🏢 TotalShip
📍 Kirkland