Commercial Service & Dispatch Coordinator

Company: OK Tire Burlington

Location: 545 Plains Road East, Burlington, ON

Job Type: Full-Time, Permanent

Salary: $60,000 per year

Additional Compensation: After-hours service coordination bonus

Vacation: Vacation pay

Work Location: In Person

About OK Tire Burlington

We are seeking a highly organized, customer-focused Commercial Tire Service & Dispatch Coordinator to manage incoming commercial tire service requests, coordinate our mobile tire service operations, and oversee commercial tire retreading orders for our clients.

This position serves as a central point of communication between commercial customers, fleet operators, service technicians, retreading suppliers, and management.

OK Tire Burlington is a growing automotive and commercial tire service operation, proudly serving individuals, businesses, and commercial fleets throughout Burlington and the surrounding regions.

As part of the nationally recognized OK Tire brand, we provide professional tire and automotive maintenance services with a strong commitment to quality workmanship, safety, and exceptional customer service.

Our success is built on the experience and dedication of our team. With knowledgeable, long-tenured staff and a supportive work environment, we believe in investing in our people, developing their skills, and building a strong team for the future.

As we continue to expand our operations, we're looking for motivated, dependable individuals who take pride in their work and want more than just a job. We offer the opportunity to build a long-term career within a professional, established, and growing organization, with opportunities for training, advancement, and increased responsibility.

Here at OK Tire Burlington, we're not just growing our business, we're building a team that grows with it.

Key Responsibilities

Commercial Service Coordination & Dispatch

- Receive/manage inbound commercial tire service requests by phone, email, and third party answering service
- Schedule/dispatch commercial service calls, roadside emergencies,repairs, inspections, and fleet service appointments.
- Prioritize service requests based on urgency, location, technician availability, and customer requirements.
- Coordinate technician schedules and optimize service routes to improve efficiency.
- Monitor active in house and sublet service calls and provide updates to customers regarding service progress.
- Communicate with technicians to ensure they have the correct tires, equipment, and service information.




- Maintain accurate service records, work orders, and dispatch documentation.

Commercial Tire Retreading Coordination

- Oversee and coordinate commercial tire retreading orders for fleet and commercial customers.
- Arrange the collection and delivery of tire casings for retreading.
- Communicate with retreading suppliers regarding orders, availability, and turnaround times.
- Track customer tire casings throughout the retreading process.
- Maintain accurate records of retread orders, casing quantities, customer ownership, and order status.
- Monitor outstanding retread orders and follow up with suppliers to ensure timely completion.
- Coordinate the return and delivery of completed retread tires to customers.
- Communicate order updates, expected completion dates, and any concerns to customers.
- Work with warehouse and inventory personnel to ensure proper tracking and organization of customer retread tires.

Customer Service & Fleet Support

- Serve as a primary point of contact for commercial fleet customers.
- Provide professional and timely responses to service inquiries.
- Coordinate recurring fleet maintenance and tire service appointments.
- Communicate service availability, estimated arrival times, and scheduling updates.
- Assist with resolving service-related concerns and escalating issues when necessary.
- Build and maintain strong relationships with commercial customers.

After-Hours Emergency Service

- Coordinate incoming after-hours emergency roadside tire service requests.
- Contact and dispatch available on-call technicians.
- Communicate with customers and technicians throughout emergency service calls.
- Ensure accurate documentation of after-hours service activities.
- Participate in the company’s after-hours service coordination rotation.
- Earn additional bonus compensation for after-hours service coordination, in accordance with company policy.

Administrative & Operational Support

- Create and update service work orders in the shop management system.
- Verify service details and ensure completed work orders are accurately documented.
- Coordinate with inventory personnel to confirm tire availability.




- Assist management with service scheduling, operational reporting, and workflow improvements.
- Identify opportunities to improve response times, technician utilization, and customer satisfaction.
- Support other service administration duties as required.

Qualifications

- Previous experience in dispatch, service coordination, fleet operations, or automotive service preferred.
- Experience in the commercial tire, trucking, transportation, or roadside assistance industry is considered a strong asset.
- Knowledge of commercial tire retreading processes and casing management is considered an asset.
- Strong organizational and multitasking abilities.
- Excellent telephone communication and customer service skills.
- Ability to remain calm and make sound decisions in time-sensitive situations.
- Comfortable using computers, scheduling systems, email, and service management software.
- Strong attention to detail and accurate recordkeeping.
- Ability to prioritize multiple service requests in a fast-paced workplace.
- Strong problem-solving skills and ability to work independently.
- Willingness and availability to participate in after-hours emergency service coordination.

Compensation

- Annual salary of $60,000.
- Additional after-hours service coordination bonus opportunities.
- Full-time, permanent employment.
- Vacation pay in accordance with applicable employment standards.
- Training and professional development.
- Opportunities for career advancement within a growing organization.
- Supportive, team-oriented work environment.
- Opportunity to work alongside experienced commercial tire industry professionals.

Why Join Our Team? At OK Tire Burlington, you’ll play an important role in keeping commercial fleets moving and ensuring our customers receive dependable service when they need it most.

This is an opportunity to take ownership of a key operational function, work with an experienced team, and contribute directly to the growth and efficiency of our commercial tire service division.

We’re looking for someone who is proactive, organized, and takes pride in delivering exceptional customer service.

How to Apply

Email your resume to [email protected] with the subject line Commercial Service & Dispatch Coordinator Application, or apply directly through Indeed.

Join OK Tire Burlington and become part of an experienced team committed to quality, growth, and long-term success

OK Tire – Honestly Driven.

Pay: From $60,000.00 per year

Work Location: In person

📌 Commercial Tire Service & Dispatch Coordinator (Burlington)
🏢 OK Tire Burlington
📍 Burlington