We are seeking a detail oriented Customer Account Coordinator to manage customer communication and coordinate internal workflow from estimate to delivery. This is a process driven role requiring strong organization and accountability.
Experience Required
Minimum 1 year experience in customer service, account coordination, print, signage, manufacturing, or related industry preferred.
Minimum 1 year experience in direct customer service and front facing support position handling phone calls and writing emails.
Experience in using QuickBooks Online preparing estimates, invoices, and receiving payment is preferred.
Key Responsibilities
- Manage customer emails, phone calls, and live chat inquiries
- Prepare and follow up on sales estimates using Quickbooks
- Coordinate with designers for proof updates and revisions
- Send proofs to clients and manage approval process
- Prepare invoices and assist with payment follow ups
- Coordinate with Production and shipping team on order statuses and ocassionally assisting with shipping coordination
- Provide shipping updates to customers
- Maintain organized CRM and order tracking systems
- Ensure smooth communication between customer and internal departments
- Showroom and administrative support
Ideal Candidate Profile
- Solid written and verbal communication skills
- Detail oriented and organized
- Able to manage multiple active orders simultaneously
- Comfortable in a process driven environment
- Professional, dependable, and accountable
- Able to communicate effectively through email and phone call without the help of AI.
- Quick learner and table to problem solve effectively
Additional Information
- Full time position
- Three month probation period
- Confidentiality agreement required
- Long term growth chance
We are located in Vaughan, ON and this job requires daily commute to the office. Job Types: Full-time, Permanent
Pay: From $19.00 per hour
Benefits
- In office parking
- Paid time off
Application question(s):
- Able to write emails and communicate without the assist of AI
- Do you have experience in the printing or graphic designing industry?
Experience:
- customer service: 1 year (required)
Language:
- fluent English. Can write and read in English as well. (required)