About the Role

Vita Aid Professional Therapeutics is looking for a friendly, organized, and detail-oriented Customer Service & Administrative Associate to join our team in Maple Ridge, BC.

This is a varied, hands-on position for someone who enjoys helping customers, staying organized, and keeping things running smoothly. You'll support customer orders, shipping, office administration, business travel, and trade shows while working closely with different members of our team.

About Vita Aid

Vita Aid Professional Therapeutics is a Canadian professional natural health products company serving healthcare practitioners. Based in Maple Ridge, BC, our team is focused on quality products, responsive customer service, and building long-term relationships with healthcare professionals.

What You'll Do

Customer Service & Order Processing

- Respond to customer inquiries by phone and email in a friendly and qualified manner.
- Enter and process customer orders using our ERP system.
- Process payments and maintain accurate customer records.
- Prepare shipping and export documentation.

Office & Administrative Support

- Answer and direct incoming calls.
- Prepare, format, and proofread correspondence, forms, and other business documents.
- Maintain organized electronic and paper filing systems.
- Receive and distribute mail and help coordinate information within the office.
- Help maintain and improve office procedures and administrative routines.

Shipping & Operations

- Assist with preparing orders, samples, and other materials as needed.
- Work with team members to support day-to-day order fulfillment and office operations.

Travel & Events





- Coordinate business travel arrangements, including flights, hotels, transportation, itineraries, and reservations.
- Assist with trade show planning and logistics, including booth materials, venue arrangements, and sample preparation.

What We're Looking For
- High school diploma or equivalent; post-secondary education in business administration or a related field is an asset.
- Strong written and spoken English.
- Excellent organizational skills and attention to detail.
- Friendly and professional communication skills.
- Ability to manage multiple priorities and follow through on tasks.
- Comfortable working with computers and learning new systems; ERP or order-entry experience is an asset.
- Mandarin language proficiency is an asset.
- Legally entitled to work in Canada.

Why Join Vita Aid?
- $20–$25/hour, based on experience
- Extended health and dental care
- Vision care
- Life insurance
- Paid time off
- Casual dress
- Varied work that goes beyond traditional customer service
- Opportunity to learn about customer service, order fulfillment, administration, shipping, and business operations

Location: Maple Ridge, BC Position: Full-time

If you're organized, dependable, enjoy helping customers, and like a role where every day brings a little variety, we'd be happy to hear from you.

Job Type: Full-time

Pay: $20.00-$25.00 per hour

Expected hours: 40.0 per week

Benefits

- Casual dress
- Dental care
- Extended health care
- Life insurance
- Paid time off
- Vision care

Education:
- Secondary School (preferred)

Experience:
- customer service, office administration, order-entry: 1 year (preferred)

Work Location: In person

📌 Customer Service and Administration Associate (Maple Ridge)
🏢 Vita Aid Professional Therapeutics
📍 Maple Ridge