Hall Printing Customer Service Rep understands the content and requirements of customer service, has excellent people skills and must be able to facilitate communication between customers, and production personnel while work is in process. Employee will have a good working knowledge of PC and/or MAC.

Experience with Microsoft Office and Creative Cloud suites is an asset. Use PrintSmith, a print industry management information software (MIS), to create estimates and production dockets. Employee is proficient in sending files and producing prints on copiers and printers.

- Know the company product, processes, policies
- Understand the complete operations of printing and how the prepress and sales functions fit into the overall operation
- Communicate effectively
- Know who the customers are and what their business is
- Know the Hall Printing policies for customer service
- Know how customer service is interrelated to all aspects of the company
- Understand exactly what is being sold and the benefits and features of products produced
- Understand buyer styles and needs
- Effective communication skills, include good telephone skills and good listening skills

Customer Service Role





- Serve as primary contact and source of information for jobs.
- Understand the customer’s needs and listen for any opportunity to sell current services to a current customer.
- Problem solve, gather information as needed for the highest quality product consistent with customer's requirements to anticipate their needs.
- Plan every stage in production of a job.
- Communicate estimates to customer.
- Track job and communications problems
- Record job specifications, request quotes when necessary.
- Keep accurate records on all jobs and customer contacts.
- Inspect proofs and send to customers.
- Compare actual job with estimate. Verify changes. Prepare docket.
- Send proper materials back to the customer. Close job and ensure proper storage of materials to be kept.

The above is a general for the production technician/coordinator. There will be other duties and responsibilities that will arise on the job. Pay: $20.00-$22.00 per hour

Benefits

- Casual dress
- Company events
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- Paid time off
- Vision care

Work Location: In person

📌 Customer Service (Trail)
🏢 Hall Printing
📍 Trail