Frontline Systems is a growing business serving clients in Canada & the United States. We are a hard-working team that is driven by results and providing responsive customer service across every department.

Position Overview The Customer Service Representative is a busy position which plays an integral role in the day-to-day operations and supports client relationships by responding to enquiries from Customers’ on a daily basis, processing orders, processing returns, handling Client concerns and making proactive outreach sales efforts.

Responsibilities include

- Answers telephone, fax, email and/or voice mail enquiries regarding product questions, account status, pricing requests, etc.; maintains ownership of each enquiry from start to completion
- Solves problems regarding customer account issues, involving others where necessary
- Understand our customers’ needs through quality conversations and identify opportunities to promote and cross-sell items
- Using Sage 50 order processing software and HubSpot CRM software competently and accurately with an attention to detail
- Follow communication procedures, guidelines and policies




- Gain product knowledge to be able to assist clients with product questions.

Knowledge / Experience / Certification

- Work experience providing services to and interacting with clients in a corporate customer service environment
- Knowledge of word processing, spreadsheet, and database computer software
- Knowledge of Sage 50 (formerly Simply Accounting) an asset

Education / Professional Courses

- University degree or college diploma in business or related area

Key Skills

- Ability to prioritize and balance multiple tasks
- Clear writing, listening and verbal communication skills
- Attention to detail/accuracy
- Well-developed customer relations skills
- Well-developed analytical and problem resolution skills
- Ability to work independently and as a team member

Key Competencies

- Collaboration
- Customer-Centricity
- Driving for Results
- Initiative
- Integrity
- Interpersonal Communication
- Judgment and decision-making
- Leadership

Job Type: Full time Pay: $50,000.00-$55,000.00 per year

Work Location: In person

📌 Customer Service & Order Processing Representative (Gananoque)
🏢 Frontline Systems
📍 Gananoque