At Kuma Outdoor Gear, we believe in making high quality and functional luxury outdoor furniture that you can bring along wherever your adventures take you!
Our team is made up of outdoor enthusiasts with a passion for great products and a great customer experience. We are looking for an eager, hardworking customer service representative to help deliver and maintain a luxury customer experience, with an ability to work both collaboratively and independently.
You will be responsible for recognizing customers' needs via phone, email, and at tradeshows. Proactively finding solutions and opportunities to benefit both the customer & the brand. Our reception is open to retail professionals so having a friendly attitude is a must. Strong interpersonal skills paired with an ability to manage and input data are a key for a successful applicant. Retail and wholesale distribution experience will serve you well, as will an eye for accuracy.
Responsibilities & Requirements:
- Prioritize incoming correspondence, respond promptly and professionally to; inquiries, stock orders, consumer orders and warranty claims
- Manage multiple lines of communication; phone, email, in person
- Enter and review orders, following up with the customer on product availability & shipping times
- Improving customer service experience,
create engaged customers and facilitate organic growth
- Work closely with Sales Representatives to coordinate and support their needs
- Identify opportunities to promote and provide advice on products/services
- Work with our marketing and product development teams to provide customer feedback and insights
- Process ecommerce sales
- Greet & direct visiting professionals
Skills & Qualifications:
- Proficient & understanding of Windows, MS Office, Gmail
- Previous experience/understanding of Netsuite or CRM systems is an asset
- Wholesale DIstribution or D2C sales experience, also considered an asset
- Solid communication & follow-up skills
- Highly organized, with the ability to problem solve and prioritize
If this sounds like you, please submit a cover letter along with your resume to be considered for the role of Customer Service Representative! Pay: $18.00-$21.00 per hour
Expected hours: 40.0 per week
Benefits
- Casual dress
- Company events
- Dental care
- On-site parking
- Vision care
Education:
- Secondary School (preferred)
Experience:
- Customer service: 2 years (preferred)