Responsibilities A customer service representative supports customer satisfaction and retention by serving as a primary point of contact for service-related matters.

Common customer service representative duties and responsibilities include:

responding to inquiries through phone, email or chat platforms resolving product or service concerns in accordance with company guidelines processing orders, returns, exchanges or account updates costing or quoting orders documenting customer interactions in internal systems accurately (Epicor)

escalating complex issues to the appropriate departments when necessary maintaining knowledge of products, services and company policies following up with customers to confirm resolution meeting established response time and service quality benchmarks supporting customer retention and satisfaction initiatives

Job Requirements

Microsoft Office

Excellent basic mathematics skills

Familiar with ERP systems (ideally Epicor)

Comfortable muti-tasking and working in a small company workplace

Location

Vaughan location

📌 Customer Service Representative (Ontario)
🏢 The Wohl Group Aerospace Recruiters
📍 Ontario