Smarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines. Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc.
The Customer
Success team is our customer’s trusted partner and advocate, with the goal of driving our customer’s success and establishing loyal relationships with Smarsh.
Customer
Success provides business-level relationship management to drive maximum lifetime value for Smarsh. We are looking for a motivated, entry-level Customer Success Representative who can be actively involved in building relationships, promoting product adoption, addressing issues, and identifying on-going promotion of the value of Smarsh solutions.
Respond to inbound customer calls in a prompt manner Resolve service problems by clarifying the customer's complaint, determining the cause of the problem, and explaining the best solution to solve the problem Analyze customer contract, invoices, or billing related issues to identify necessary action to address client need Track activity in Salesforce and accurately logs outcomes of customer discussions Process customer account or billing adjustments 1+ years’ experience with customer success, or inside sales preferably for the financial industry or similar highly regulated industry. ~ Excellent written and verbal English communication, along with robust listening, influencing, and training skills. ~ Experience using Salesforce or equivalent CRM solution is a plus.
We use the latest in AI/ML technology to help our customers break new ground at scale. We are a global organization that values diversity, and we believe that providing opportunities for everyone to be their authentic self is key to our success.