Snappy is an AI-powered restaurant operating system built in Canada by a team of foodies. Restaurants run their entire business on one easy platform, from ordering and payments to loyalty and reservations. Restaurants choose Snappy for the product. They stay because of the service, and that’s where you come in.
What you will do:
Set Customers up for success
- Guide new restaurants through onboarding, from setup to launch.
- Configure the Snappy platform to fit each restaurant’s needs.
- Train restaurant operators so they can confidently run Snappy on their own.
Help them grow
- Monitor account health and help restaurants get the full value from Snappy.
- Recommend products and features that fit each restaurant’s goals.
- Advise restaurant operators on growing their business, drawing on your restaurant industry expertise.
Be their partner and their voice
- Be the dedicated contact for your accounts, both in person and online.
- Take ownership of customer issues and follow through until they’re resolved.
- Share customer feedback with our product team to help shape what we build next.
What success looks like:
- First 30 days: You know the Snappy platform and have learned how we onboard and support restaurants.
- First 60 days: You independently onboard restaurants and help them launch smoothly.
- First 180 days: Your restaurants are getting more value from Snappy and see you as their trusted partner.
Is this you?
- You thrive in a fast-paced environment.
Restaurants run on tight margins and busy nights, and they need answers quickly.
- You enjoy being out in the field. This is an in-person role that includes driving to and visiting restaurants.
- You love learning. Snappy is always adding features, and you’ll help restaurant owners understand and use them.
- You embrace AI and technology. Use them to work more efficiently and get restaurants the help they need faster.
- You want to grow with the role and help shape how we support restaurants as we scale.
What you bring:
Must have
- 2+ years of experience in customer success, onboarding or account management.
- 2+ years of experience working in or with restaurants, hospitality or retail.
- A valid driver's licence and access to a vehicle.
Nice to have
- Technical skills, such as setting up network devices.
- Experience with POS, online ordering or payment software.
- A bachelor’s degree.
Why Snappy?
- A team of foodies from across Canada who trust people to own their roles.
- Career development opportunities as we grow.
- An AI native product that evolves based on feedback from our restaurant partners.
See Snappy in action: https://www.youtube.com/watch?v=9okUnQFtf3c Pay: $45,000.00-$70,000.00 per year
Benefits
- Casual dress
- Dental care
- Extended health care
- Paid time off
- Vision care