a Customer Value & Growth Program Manager to own and drive the company-wide program that ensures our customers realize the value of their investment with Achievers and incrementally grow their spend with us as a result.

Customer

Success, Product, Marketing, Marketplace, Enablement, Revenue Operations and Finance each own a piece of this today.

Your impact comes from how well you align, equip and drive the people closest to our customers. The role goes beyond program management. We are looking for someone who brings a commercial point of view, challenges the plans on the table, contributes to the thinking, and acts as a genuine partner to every function involved.

How you'll shape Support Oprtations at Achievers: Own the integrated strategy for embedding customer value and incremental spend across the organization and the customer lifecycle, bringing separate functional plans into one coherent whole. Collaborate with and guide cross-functional teams and other subject matter experts as they build the narrative connecting recognition, rewards, redemption and the value customers realize, and make sure it is reflected consistently across messaging, positioning and corporate strategy. Translate the strategy into an executable roadmap with named owners, milestones and dependencies, and build the senior buy-in needed to move it.

Drive customer lifecycle changes: Drive execution of the lifecycle changes that make customer value and incremental spend possible, partnering with Customer Success, who own the lifecycle. Diagnose where those triggers are missing, mistimed or not firing today. Define the requirements to operationalize those triggers in our tools and systems, and work with Revenue Operations and Customer Success to get them built.

Ensure customer value and incremental spend are translated into product priorities and requirements, facilitating and governing that work as a partner to Product and Product Marketing, who own the roadmap and the requirements.



Hold the standard as the roadmap evolves, so we keep building against clear principles for driving recognition and redemption, and so what we ship produces value we can demonstrate. Manage dependencies and sequencing between product delivery and the rest of the program and elevate through governance when delivery drifts.

Drive the pipeline of new use cases that unlock incremental budgets across our customers, partnering with Customer Success and Product Marketing, who own development, play-booking and productization. Make sure each one has the proof points needed to open a budget conversation, including a documented ROI model and a standard artifact set for our top-tier accounts. Own the operating model across Customer Success, Enablement, Revenue Operations, Product, Marketing and Finance including the decision forum, escalation path, decision log, reporting and documentation standards, and feedback loops between teams.

Own scope and change control, dependency sequencing and risk management for the program. Own the measurement system that shows whether proving value to customers is converting into incremental spend, working with Finance to connect operational levers to revenue, retention and expansion. 3+ years in strategy consulting - growth strategy, commercial transformation, customer strategy, revenue growth management or pricing - at Senior Consultant or post-MBA Associate level, having led a workstream end to end. A commercial lens on operational problems.

Experience building a value or return-on-investment case that stands up to financial scrutiny.





Experience pulling separate workstreams into one plan and keeping it coherent as priorities shift. You are comfortable presenting to senior leaders Strong program discipline including operating cadence, decision logs, dependency tracking, scope control and clear documentation. 2+ years in business operations, strategy and operations, or strategic initiatives at a SaaS company, following a consulting foundation.

Experience in employee recognition, HR technology, loyalty, or another business built on customer-funded budgets. Familiarity with customer success platforms and CRM reporting. We’re a team of passionate, thoughtful builders who care deeply about our product, our customers, and each other.

Each A-Players' compensation is reviewed at least annually against performance and impact in role. 106,250 - $120,000 reflects what we reasonably expect to offer for this role based on current market data. As with all market-based ranges, these numbers may evolve over time, but we’re committed to providing a fair and competitive offer based on what you bring to the team.

Benefits and Perks for permanent full-time employees: HealthBenefits and Life Insurance Coverage beginning on your first day Employeeand Family Assistance Programoffering mental health, legal, and financial counselling Supportedprofessional development and career growth(Linkedin Learning, mentorship) Employee-Led Employee Resource Groupsthat celebrate our diversity Hybridflexibility, with time in our beautiful Liberty Village, Toronto office Achievers is proud to be an equal prospect employer committed to building a diverse, inclusive workplace where everyone can do their best work. If you require any accommodations for your interview, such as assistive technology, wheelchair accessibility, or alternative formats of materials, please let us know. We are happy to make necessary arrangements to support your needs. #

📌 Customer Value & Growth Program Manager (Toronto)
🏢 Achievers
📍 Toronto