About the Prospect As a Customer Support Technical Specialist II, you will be responsible for handling inbound customer calls/emails in a fast paced, dynamic call center environment from multiple queues. A Customer Care Representative will normally handle multiple high-volume calls/emails assisting customers with complex questions relating to their payroll questions in a high-volume call center. You will provide consistent quality of customer service and support on Dayforce Powerpay HCM’s products and services.

What You’ll Get to Do: Build rapport with customers by greeting them in a courteous, friendly, and professional manner using procedures learned during new-hire training Use decision-support computer software programs to respond to common service questions and inquiries Position entails a high amount of customer interaction over the phone Ensure that customers understand the resolution and provide on-going education to customers Listen attentively to customer needs and concerns; demonstrate empathy Proficiently navigate computerized data entry systems or other relevant applications and document accurately all actions taken in a concise and timely manner Skills and Experience We Value: ~2+ years customer service ~ Familiarity with computers and telephone etiquette ~ Computer Literate (MS Word, Excel, PowerPoint, Outlook) ~ Ability to handle escalated/difficult situations ~ Active listening skills ~ Extensive customer service experience ~ Ability to multitask ~ Results-oriented drive ~ Problem-solving skills ~ Time Management and prioritization ~ Analytical and Reporting Skills What Would Make You Really Stand Out: Domain Knowledge – CA Payroll (desirable – else, to acquire during provided training) Capacity to work flexible working hours to include Night Shift schedule and day-offs that may be scheduled on weekdays Willingness to work during Philippine holidays Very good command of oral and written English Exhibiting patience and confidence People/culture sensitivity Advanced soft skills: exactness, positivity, empathy and common sense Ability to thrive in a fast-paced working environment Be an effective, active and engaged team member Quality interactions; all day/every day

📌 Customer Support Technical Specialist II (Toronto)
🏢 Dayforce
📍 Toronto