Dominion Family Dentistry — Truro, Nova Scotia

Full-time Monday–Thursday No evenings No weekends The kind of teammate you are matters as much as the tasks on your resume.

Dominion Family Dentistry is looking for an exceptional dental administrator to join our front-office team. Depending on the strengths of the candidates we meet, we may hire more than one person. We are particularly interested in people with strengths in dental administration, Dentrix, scheduling, insurance, patient accounts and financial coordination.

How we work together

We are a genuine team environment. Everyone has primary responsibilities, but nobody works inside a box. If another team member is busy, we help. If a schedule needs attention, we work on it. If a coworker is overwhelmed, we do not stand back because the problem falls outside our . We value humility, reliability, respect and shared responsibility.

What you may be responsible for

· Scheduling dentist and hygiene appointments, managing cancellations, recalls and appointment changes, and helping keep patient flow productive.

· Answering phones, greeting/checking in patients and supporting patient checkout and reappointment.

· Preparing treatment estimates, predeterminations and insurance claims.

· Posting patient and insurance payments accurately in Dentrix.

· Allocating bulk insurer/EFT payments across multiple patient accounts and following discrepancies to resolution.

· Explaining estimates, co-payments, balances and payment arrangements clearly and respectfully.

· Supporting accounts receivable, day-end reporting and deposits.

· Helping teammates with shared front-office responsibilities when needed.

Accuracy matters A significant part of this role involves detailed insurance and financial information.



If an insurer sends one payment covering several patients, you must be able to identify the individual claims, allocate each amount correctly in Dentrix and recognize when something does not reconcile. We want someone who notices the discrepancy and follows it through—not someone who simply moves on.

You may be a solid fit if you

· Are friendly, professional and patient-focused.

· Are highly organized, accurate and detail-oriented.

· Are comfortable working with numbers and discussing money with patients.

· Take initiative and follow unresolved items to completion.

· Stay calm when schedules or priorities change.

· Respect every member of the team and willingly help outside your primary responsibilities.

· Have dental front-office, Dentrix or insurance experience (preferred).

· Are an RDA who enjoys the administrative/patient-coordination side of dentistry (also welcome).

What we offer

· Compensation depending on directly relevant experience and responsibilities.

· Full-time Monday–Thursday.

· No evenings and no weekends.

· Medical health insurance and in-office dental care.

· Paid vacation, statutory holidays and six additional non-statutory holidays.

· Sick/wellness bonus.

· Clothing/uniform allowance and continuing-education allowance.

· Free parking.

· A stable, established practice where teamwork is expected and appreciated.

To apply

Please send your resume and a short introduction telling us which areas best match your strengths—scheduling/patient flow, insurance/financial coordination, or both. [email protected]

Pay: $23.00-$34.00 per hour

Expected hours: 34.0 – 38.0 per week

Benefits

- Company events
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Vision care

Work Location: In person

📌 DENTAL ADMINISTRATOR / PATIENT & FINANCIAL COORDINATOR | 1–2 OPPORTUNITIES (Truro)
🏢 Dominion Family Dentistry
📍 Truro