Join the team at Fairmont Banff Springs. Set in one of Western Canada’s most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike. Are you ready to take guest service to the next level?

At Fairmont Banff

Springs, we’re seeking a dedicated Fairmont Gold Supervisor to join our elite team. You'll play a crucial role in ensuring our guests experience exceptional service and unforgettable stays in our luxurious “hotel within a hotel.” Starting Rate: $24.74 per hour Hourly rates increase after six months, and yearly to three years. Provide excellence in guest service and act as liaison between the hotel and our guests, always responding to guest requests and concerns in a personal, prompt, and courteous manner with the ability to think “outside the box” Must be able to perform all front desk duties including but not limited to accurately post all charges, assist with check in/out procedures, auditing and reporting. Provide exceptional concierge information to our guests about local and area attractions, restaurants, theatres, special events, tickets, and other available services/excursions Ensure food and beverage standards are adhered to on a daily basis while continually raising the bar of service excellence





• Minimum 1 years previous Front Desk supervisory experience in a Large Hotel preferred Excellent knowledge of Micros-Opera PROPERTY Manager, word and excel Previous working experience in Royal Service and or dealing with guest recovery with excellent recovery asset Graduate of Hotel Management or Hospitality program an asset Subsidized staff accommodation provided in office for full time status employees One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $8/meal) Comprehensive benefits package (Medical, Vision &

• Dental) including extended benefits like

• Mental Health, Orthodontics, Fertility Drugs and Gender Affiliation for full time permanent status employees Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees Employee travel program with discounts on room rates as well as on food & beverage at Fairmont &

• Accor properties world-wide Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Lake Louise, Jasper &

• Whistler Discounts while using our resort’s Food &

• Beverage Outlets, Fitness Centre, Spa and Fairmont Banff Springs Golf Courses Visa Requirements The hotel is unable to assist candidates in obtaining Canadian work authorization.

📌 Fairmont Gold Supervisor - Front Office (Banff)
🏢 Fairmont Hotels u0026 Resorts
📍 Banff