- Welcome patients: Greet patients professionally, answer questions, and direct them to the appropriate therapist.

- Manage appointments: Book assessments and treatments, confirm appointments, maintain waitlists, and follow up on cancellations or missed visits.

- Handle calls and emails: Respond promptly to inquiries and pass messages to the appropriate team member.

- Register patients: Enter and update contact details, referral information, insurance coverage, and required intake forms.

- Maintain patient records: Upload referrals and documents into the clinic’s EMR, keep information accurate, and protect patient confidentiality.

- Process billing and payments: Prepare invoices and receipts, collect payments, and submit direct-billing claims where applicable.

- Track insurance approvals: Monitor approved visits and funding limits for MVA, WSIB, EHC, OHIP,



and Bundled Care patients, as applicable.

- Coordinate referrals: Receive referrals, arrange initial appointments, and communicate with referring offices and other providers.

- Support therapists: Keep schedules organized and alert therapists to patient arrivals, delays, cancellations, or missing paperwork.

- Keep reception organized: Maintain a clean reception area, restock forms and supplies, and report maintenance or safety concerns.

- Complete daily checks: Reconcile payments, identify outstanding balances, and prepare the next day’s appointments and paperwork.

Pay: $17.60-$20.00 per hour

Expected hours: 35.0 per week

Work Location: In person

📌 Front Desk Receptionist (East York)
🏢 Swiftese Clinical Solution
📍 East York