We are seeking a welcoming and dependable Guest Services Associate / Front Desk Agent to create a positive first impression for guests and support smooth day-to-day front desk operations. This role is well suited to someone who enjoys hospitality, communicates clearly, and takes pride in providing attentive customer service.
Responsibilities
- Welcome guests, assist with check-in and check-out, and respond to questions with professionalism and warmth.
- Handle reservations, room or service inquiries, and guest requests accurately.
- Answer and route calls using multi-line phone systems, maintaining excellent phone etiquette.
- Provide timely guest services and coordinate with other teams to help resolve concerns.
- Keep front desk records and guest information organized and up to date.
- Maintain a clean, orderly, and inviting front desk area.
- Protect guest privacy and follow workplace procedures.
Experience
- Customer service, front desk, guest services, or hospitality experience is preferred.
- Hotel experience is an asset; training may be provided for role-specific procedures.
- Strong verbal communication, organization, and problem-solving skills.
- Comfortable learning reservation tools and multi-line phone systems.
- Bilingual or multilingual abilities are welcome and may help support a diverse range of guests.
- Reliable, qualified, and able to remain courteous in a busy environment.
Pay: From $19.50 per hour Expected hours: 40.0 per week
Benefits
- Company events
- Dental care
- Disability insurance
- Extended health care
- Flexible schedule
- Life insurance
- On-site parking
- Vision care