Mission: At Too Good To Go, we have an ambitious mission: to inspire and empower everyone to fight food waste together. More than 1/3 of all food produced in the world is wasted, which has a huge impact on our planet - 10% of greenhouse gas emissions to be exact.

Product: Too Positive To Go operates the world's largest marketplace for surplus food, where we connect food businesses with consumers who can buy and enjoy it at 50%+ off retail value. Alongside our app, we operate an end-to-end surplus food management solution, and influence legislation to reduce food waste. Our community of 108 million registered users and 245,000 active partners across 19 countries, have together already saved 395+ million meals from going to waste - avoiding over 1 Million tonnes of CO2e!

We partner with some of the industry’s biggest names like Starbucks, Whole Foods Market, Metro, and Tim Hortons to drive social and climate impact. We’re looking for an exceptional Bilingual Enterprise Customer Success Manager to join the team at Too Good To Go to lead the Canadian partnerships. As a Bilingual Enterprise Customer Success Manager , you will play a pivotal role in driving the success of our most strategic partnerships.

You will be responsible for managing a portfolio of key account partners, building and sustaining strong relationships with senior stakeholders. With a proactive, consultative, and data-driven approach, you will identify opportunities to increase meals saved, grow account value, and expand product adoption. By deeply understanding each partner’s business challenges, you will deliver tailored solutions aligned with our value drivers, ensuring long-term mutual success.

In this role, you will oversee the full account lifecycle from onboarding through to ongoing optimization. You will lead the development and execution of strategic account plans, conduct regular performance reviews such as Quarterly Business Reviews (QBRs), and focus on driving retention at both HQ and store levels. Collaborating closely with Sales, Store Operations, and Marketing teams, you will ensure strong store coverage, optimize supply quality, and deliver a seamless partner experience, all in support of our mission to reduce food waste.

Drive Account Growth : Own the health and success of your customers from launch through expansion, with a focus on optimizing meals saved.

Analyze and Manage Risks : Analyze store data to forecast meal savings accurately. Identify, communicate, and manage store risks proactively throughout the year, and lead in developing resolution strategies.

Provide Consultative Support: Offer expert recommendations on food-saving practices Regularly lead and present at client meetings, both in-person and via video conference, to ensure alignment and progress. Train new stores, collaborating with both store-level contacts and senior stakeholders to ensure a smooth process.

Manage Portfolio Autonomously : Contribute to the scalability of the key account team through effective documentation and process optimization.

Advocacy and Impact: Act as the voice of the client within Too Good To Go, advocating for their needs and contributing to our mission of reducing food waste through successful partnerships. Polished and effective communication with stakeholders and team members to ensure that we deliver a high quality client engagement with our key account.

Value & Solution Selling : Experienced in solving complex business pains through solution selling, using data to influence decisions and successfully expanding partnerships through targeted upselling and cross-selling.

Account Strategy : Effectively manages pipelines and portfolios, driving partner engagement and loyalty while setting benchmarks through strategic, collaborative account leadership.

Technical Skills: Experience with sales CRM, project management and analysis tools like.. Salesforce, Ninja, Looker, Asana, as is a high competency with google drive (sheets, docs, decks). Critical thinking and adaptability are essential for identifying and addressing issues as they arise during the project.

Project Management: Meeting monthly meals saved milestones is critical, so time management skills and the ability to work in multiple stages of launch for different regions is imperative. Effective documentation and resource management to ensure will be critical to the successful launch and continued rollout of our key partner. Bilingual proficiency in both English and French Previous experience in sales, customer success, business development, or account management - specifically selling into VP+.

Industry experience that translates well include: food, hospitality, media and technology. Strong accountability and demonstrated ability to effectively manage and meet key performance indicators (KPIs) Strong commercial acumen and appropriate assertiveness to drive deals forward. Data analysis skills with raw data to create performance reports and projections to identify and understand trends, opportunities and issues.

Enthusiasm for sustainability, food waste reduction, and environmental issues. Bachelor's degree in business, marketing, or a related field (preferred).

Flexible

Work & Time Off Work in a hybrid model, splitting your time between our office (3x a week) and home Take 20 paid vacation days each year Take paid parental leave with top-up support Wellbeing & Support Health insurance and RRSP matching in Canada! Extra parental leave and days off beyond local legislation and the option to take an extra week of unpaid leave Connection & Community Join regular social events and team celebrations Enjoy coffee and snacks in our welcoming office space Women in the Workplace, Global Majority Voices, and Functionally Diverse Employee Resource Groups (ERGs) A reasonable estimate for the base salary range of this role is a base salary between $70,000 - $80,000 + 15% commission per annum and this job posting is for an existing vacancy. Actual salaries may vary and this range is not inclusive of additional compensations such as bonus or commission structures.

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