Position: HR & Payroll Assistant

Department: Administration

Report to: Finance Manager

Rate: $22+ (Based on experience)

Position Summary:

Greater Vancouver Zoo is seeking a highly organized, detail-oriented, and experienced Human Resources Specialist with payroll experience to support the daily operations of our Human Resources department.

The successful candidate will be responsible for coordinating essential HR functions, including recruitment, onboarding, employee relations, payroll administration, benefits, performance management, HR compliance, and employee record management.

This position requires an individual who can work independently, maintain strict confidentiality, and provide professional HR support to management and employees across multiple departments.

Key Responsibilities:

Human Resources Administration

· Oversee daily HR administrative functions and maintain accurate, confidential employee records.

· Prepare and maintain employment contracts, offer letters, amendments, promotions, and termination documentation.

· Coordinate employee onboarding, orientation, and offboarding processes.

· Maintain and update HR policies, procedures, employee handbooks, and Standard Operating Procedures (SOPs).

· Support managers and supervisors with HR-related inquiries, workplace policies, and employee documentation.

· Ensure HR practices comply with the British Columbia Employment Standards Act and applicable employment legislation.

· Maintain employee records, employment status changes, and HR reporting systems.

Payroll & Timekeeping

· Assist with the preparation, verification, and processing of biweekly payroll.

· Review employee timesheets, schedules, overtime, statutory holiday pay, vacation pay, sick leave, and other payroll adjustments.

· Identify and resolve payroll discrepancies in coordination with management and Finance.

· Maintain accurate payroll records, employee wage changes, and employment status updates.

· Assist with Records of Employment (ROEs), payroll deductions, and year-end payroll requirements.

· Ensure payroll practices comply with applicable provincial and federal legislation.

· Provide guidance to managers regarding timekeeping procedures, scheduling requirements, and payroll deadlines.

Recruitment, Onboarding & Offboarding

· Coordinate recruitment activities, including job postings, applicant screening, interviews, and reference checks.

· Prepare employment offers and onboarding documentation.

· Conduct new employee orientations, including workplace policies, health and safety requirements, and HR system training.





· Coordinate employee departures, exit interviews, final payroll documentation, and offboarding procedures.

· Support seasonal recruitment and workforce planning requirements.

Employee Relations & Performance Management

· Provide professional and confidential HR support to employees, supervisors, and managers.

· Assist with workplace concerns, employee relations matters, and conflict resolution.

· Coordinate performance reviews, probationary evaluations, and employee development documentation.

· Support management with disciplinary documentation and corrective action procedures.

· Maintain accurate records of workplace incidents, investigations, and employee concerns.

· Promote a positive, respectful, and inclusive workplace workplace.

Benefits Administration

· Administer employee group benefits enrolments, changes, and terminations.

· Respond to employee questions regarding benefits eligibility, coverage, and deductions.

· Coordinate with benefits providers and Finance regarding employee benefit changes.

· Maintain accurate perks records and support annual plan renewals.

HR Systems & Reporting

· Maintain employee information within HRIS, payroll, and timekeeping platforms.

· Monitor employee schedules, attendance records, leave balances, and time-off requests.

· Generate HR and payroll reports as required by management.

· Identify opportunities to improve HR processes through automation and digital record management.

· Assist with HR system implementation, employee training, and process improvements.

Required Qualifications

- Human Resources certification or professional designation is mandatory, such as CPHR or an equivalent recognized HR certification.
- Post-secondary education in Human Resources Management, Business Administration, or a related field.
- Minimum 2–3 years of progressive Human Resources experience.
- Demonstrated experience with Canadian payroll administration and processing is required.
- Strong working knowledge of the British Columbia Employment Standards Act, employment legislation, and payroll compliance requirements.
- Experience with HRIS, payroll, and timekeeping systems.
- Proficiency in Microsoft Office, including Excel, Word,



and Outlook.
- Experience handling confidential employee information and sensitive workplace matters.
- Strong written and verbal communication skills.
- Excellent organizational skills, attention to detail, and ability to manage competing priorities.

Preferred Qualifications

- Experience using Dayforce and PowerPay or comparable HRIS and payroll platforms.
- Payroll Compliance Professional (PCP) designation or payroll-related certification.
- Experience administering group benefits and employee leave programs.
- Experience working in a seasonal, tourism, hospitality, or multi-department workplace.
- Experience developing HR policies, SOPs, and employee training materials.
- Experience supporting HR software implementation and process improvements.

Skills & Competencies

- Ability to work independently and exercise sound professional judgment.
- Strong understanding of HR best practices and employment legislation.
- High level of professionalism, discretion, and confidentiality.
- Excellent interpersonal skills and ability to communicate effectively with employees at all organizational levels.
- Strong problem-solving and analytical abilities.
- Ability to manage multiple deadlines in a fast-paced environment.
- High degree of accuracy when handling payroll, employee records, and HR documentation.
- Adaptability and willingness to support changing operational needs.

Working Conditions

- Primarily office-based at Greater Vancouver Zoo in Aldergrove, British Columbia.
- Regular interaction with employees, supervisors, managers, and directors across various departments.
- May require occasional flexibility in scheduling to accommodate payroll deadlines, orientations, and operational requirements.
- Must be comfortable working in a dynamic environment with seasonal staffing fluctuations.

Additional Duties The Human Resources Specialist may be required to perform other duties reasonably associated with the position, as assigned by management. The above listed tasks are the responsibilities of the HR & Payroll Assistant employed by the Greater Vancouver Zoo. The Retail Inventory Associate is not limited to the tasks listed above and may be required to perform additional duties as assigned by Management.

Send Resume to: [email protected]

Job Types: Full-time, Permanent

Pay: From $22.00 per hour

Benefits

- Dental care
- Discounted or free food
- Extended health care
- On-site parking
- Store discount
- Vision care

Licence/Certification:
- Professional In Human Resources (required)

Work Location: In person

📌 HR & Payroll Assistant (Aldergrove)
🏢 Greater Vancouver Zoo
📍 Aldergrove