LAPP is a family-owned company headquartered in Stuttgart and a global leader in cable and connection technology. Flexibility and personal responsibility are just as important to us as a family-friendly work environment. Under the general direction of the Inside Sales Manager, this individual is responsible for providing support to customers and outside sales representatives, ensuring the customer’s needs are met.

Primary activities in this role include making outbound calls to customers, processing requests for quotes, processing orders, supporting the full sales process (answering simple price and product availability questions, providing technical, solution orientated assistance, maintaining and developing quality relationships with clients, and following up with customers).

Process

Request for Quotes (RFQ) by issuing SAP generated quote for all requests based on an understanding of market conditions and historical pricing Participate in internal collaboration in determining an appropriate course of action for a given sales prospect based on set expectations that are consistent with the company’s strategic direction. Act as a liaison between the customer and departments within Lapp to ensure satisfaction based on the customer’s needs, costs and time constraints. Provides high level technical support (such as product identification and cross reference) or redirects technical inquiries to the appropriate Product Management contact.

Proactively seeks customers through cold calling new potential customers, reconnecting with lapsed customers, and other customer opportunities. Creates call plans and executes those plans via proactive calling campaigns with a primary focus on increasing sales growth YOY, reconnecting with lapsing and lapsed customers and ultimately driving spec. Follows up on Quotations by contacting customers by phone, email, or through the Sales managers.

Assist in obtaining market data (including but not limited to competitor part numbers and pricing),



and provide feedback to Management, Product management, and Sales Teams as needed. Assists customers to improve delivery dates by initiating expedites in SAP along with CSR. Receives, enters, and verifies orders from customers.

Track and manage win ratio and profitability based on set expectations Must be comfortable with making outbound sales calls. Has the ability to work well and collaboratively with cross-functional teams at all levels with focus on quality and service in a positive manner. Possesses excellent organizational skills and the ability to prioritize and manage multiple projects.

Must possess strong administrative and analytical skills. Invests in continuous building of knowledge and skills by undertaking self-development activities. Ability to communicate and collaborate with other departments within the organization to achieve stated objectives regarding revenue, profitability, and market share.

Demonstrates knowledge of market and competition and aligns work with strategic goals. Looks for ways to improve and promote quality and efficiency. Applies feedback to performance. Upholds organizational values and demonstrates a working knowledge of company policies and procedures.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Bachelor’s degree from a College or University program. Minimum of three (3) years related experience and/or training or equivalent combination of education and experience in Inside Sales.

Experience in the wire and cable industry preferred.



LANGUAGE SKILLS Fluency in English written and spoken is required. Fluency in French is preferred. Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.

Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

TRAVEL REQUIREMENTS For positions located outside of NJ, the ability to travel to the NJ office periodically during the year would be required. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. COMPUTER SKILLS To perform this job successfully, an individual should be proficient in Microsoft Office Suite (specifically Excel) and be proficient in using the Internet and Lotus Notes Database programs.

Experience with SAP is a plus. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee may be required work from home and have sufficient workspace and internet availability to do so. After thorough market analysis, LAPP takes many factors into consideration when determining base salary such as experience, knowledge, skills, abilities, etc. The base salary range for this role is $75,000 - $85,000 CAD plus participation in LAPP's bonus plan.

We also offer a comprehensive benefits package including Medical, Vision, Dental, Paid Time Off, Paid Holidays, 401(k), HSA/FSA, Life Insurance, and more! #

📌 Inside Sales Representative (Account Manager) (Montreal)
🏢 Lapp Canada
📍 Montreal