The following course date & delivery method may be subject to change due to the current situation.
Customer Service Essentials – April 21 – 22, 2027. This is an online delivery course that runs on Wednesday & Thursday from 12:30pm – 4:00pm.
More courses & dates may be added as required. You may be considered to facilitate group & customized training as required. You will be given notice of this ahead of time.
Notes
Quick Link https://careers.saskpolytech.ca/postings/66428
Job Duties/Qualifications, Skills and Abilities (QSA)
Job Duties
Job Duties
- Prepare and facilitate the delivery of Customer Service Workshops for both public and corporate clients.
- Ability to model excellence communication,
listening and oral presentation skills.
- Answer student questions and provide individual feedback on service excellence and customer service skills.
- Revise curriculum, develop appropriate learning activities and teaching plans for each teaching assignment.
- Manage the classroom to provide an optimum learning environment for students.
- Work co-operatively with the Continuing Education Consultant and colleagues in “team” workplace.
QUALIFICATIONS, SKILLS, ABILITIES AND EXPERIENCE
Description
Required Qualifications
- Four year Bachelor of Education degree with a major in Business Education;
OR Four year Bachelor of Education degree plus an Office Education certificate; OR an equivalent combination of education and recent, relevant experience.- Expert understanding of customer service practices.
- Expert oral communication background, a strong understanding of conflict theory, and strategies used to diffuse conflict.
- Ability to apply basic principles and practices of adult education to assist learners with the required knowledge and skills.
- Recent relevant industry teaching experience preferred.
- Ability to effectively use a variety of instructional techniques when presenting the material such as role plays.
- Must be available to travel across the province to deliver customized courses.