Junior Administrative Assistant

Customer Service & Office Support

Hamilton / Ancaster, Ontario | Full-time, permanent | In-office

Compensation: $19.00-$21.00 per hour, based on qualifications and experience

About the opportunity

Northern Clean Energy is an HVAC company serving residential and commercial customers. We are seeking a friendly, dependable and detail-oriented Junior Administrative Assistant to support our office operations. This entry-level position initially focuses on accurate data entry, telephone customer service and routine administrative support, with opportunities to learn and grow.

Key responsibilities

- Enter and maintain accurate customer, service and company information.
- Answer incoming calls professionally, take clear messages and assist with basic inquiries.
- Respond to routine customer emails and direct complex matters to the appropriate team member.
- Support appointment scheduling, customer follow-ups and office coordination as trained.
- Prepare and update spreadsheets, documents and administrative records.
- Assist with invoicing support, filing and other administrative duties as skills develop.
- Communicate clearly with customers, technicians, suppliers and coworkers.
- Track assigned tasks, follow through and flag items requiring attention.

What we are looking for

- Excellent customer service skills and a warm, confident telephone manner.
- Clear written and verbal communication.
- Working knowledge of Microsoft 365 (Outlook, Word, Excel) and/or Google Workspace (Gmail, Docs, Sheets).
- Strong attention to detail, organization and ability to manage competing priorities.
- Comfort learning new software and following established processes.
- Initiative, curiosity and an ability to see the bigger picture.
- Reliability, sound judgment and a willingness to ask questions.
- Previous office or customer service experience is an asset, not required; HVAC or trades experience is helpful but not necessary.





Training and growth Hands-on training will be provided by management. The successful candidate will begin with foundational duties and may progressively learn customer scheduling, invoice preparation, accounts receivable support, supplier and technician coordination, and broader office operations. Responsibilities and compensation may be reviewed as skills and independence develop.

Benefits

- Dental care
- Extended health care
- Life insurance
- Vision care

Position details

- Full-time, permanent, in-office position; work from home is not available.
- Supportive office environment with structured training and opportunities to develop administrative skills.
- Starting wage range: $19.00-$21.00 per hour.

How to apply Please submit your resume through Indeed. We welcome applicants who are eager to learn, communicate well and want to build a long-term career in office administration.

Northern Clean Energy is an equal opportunity employer. We thank all applicants for their interest; only candidates selected for an interview will be contacted

Pay: $19.00-$21.00 per hour

Expected hours: 44.0 per week

Benefits

- Dental care
- Extended health care
- Life insurance
- On-site parking
- Vision care

Application question(s):
- Are you available to work full-time, in person, at our Hamilton/Ancaster office?
- Are you comfortable answering customer phone calls throughout the day, including handling inquiries and communicating professionally with customers?
- How would you rate your proficiency with Microsoft Office (Outlook, Excel, Word) or Google Workspace (Gmail, Sheets, Docs)?

(Beginner / Intermediate / Advanced)
- How much experience do you have in customer service, reception or administrative support?
- A customer calls with an urgent issue while you're working on data entry. How would you handle the situation?
- If you complete your assigned tasks and notice something else needs attention, what would you do?
- What interests you about this position, and what administrative skills would you like to develop?

Work Location: In person

📌 Junior Administrative Assistant (Ancaster)
🏢 Northern Clean Energy
📍 Ancaster