Welcome Hermès clients with warmth and composure as a Boutique Host, using robust communication and customer service skills at the store entrance.
As Hermès Canada’s Host, you will greet every visitor, understand each visit, and guide clients toward merchandise or the appropriate team member. You will model extraordinary service while creating a helpful, cooperative atmosphere. The position suits candidates with customer service, retail, or service-sector experience who communicate professionally in person and by telephone.
Key Responsibilities:
- Greet every visitor warmly upon entering and leaving
- Determine client needs and direct them throughout the boutique
- Communicate appointment arrivals across selling, operations, and asset protection
- Update outdoor-queue clients and minimize their wait time
- Handle difficult situations with grace and composure
Requirements:
- Strong, gracious, and warm communication skills
- Excellent customer service skills and friendly attitude
- Customer service, retail, or service-sector experience
- Flexible schedule according to business needs
- Organized workspace and strong attention to detail
Bring gracious communication, client guidance, and extraordinary service to the Hermès boutique experience as a Host.