Manager, Quality and Standards

Full-Time

Join Us in Supporting People, Strengthening Community

At Community Care Durham (CCD), coordinated networks of volunteers and inter-professional staff, working out of integrated community hubs and other locations, strive to enrich the well-being and quality of life for people wherever they choose to call home. As the largest community support services agency in Durham Region, CCD collaborates with its partners and the broader community to address community issues and support local citizens to achieve their goals to live independently.

Why Join CCD?

At CCD we offer purposeful work, as every role contributes to supporting people and strengthening communities in a supportive environment where compassion drives everything we do. Aligned with our strategic plan, we practice client centered care in all the work we do.

Reporting to the Director, Community Health, Quality and Standards, the Manager, Quality and Standards provides leadership and oversight in quality assurance, clinical practice standards, client safety, infection prevention and control (IPAC), intake and care navigation, and incident management to support safe, consistent and compliant service delivery across the organization. The Manager, Quality and Standards leads Accreditation Canada standards, policy development, and continuous improvement initiatives to strengthen service quality, organizational performance, and adherence to applicable regulatory and professional standards.

Responsibilities include but are not limited to:

- Collaborates with leadership to establish organizational priorities, strategies, and standards for quality, client safety, and service delivery;
- Leads the development, implementation, and review of organizational policies, procedures, and practices to support consistent, effective, and compliant service delivery;
- Provides strategic direction on quality, clinical practice, and continuous improvement, incorporating emerging legislation, regulatory requirements, industry standards, and best practices;
- Develops and oversees quality improvement plans, performance indicators, audits, and monitors processes to assess service quality, client safety, and organizational effectiveness;
- Oversees the Incident Management System, and ensures incidents are documented, reviewed, analyzed, and addressed through corrective and preventive actions;
- Manages Health Partners Gateway (HPG) referrals, waitlists and discharges;
- Prepares and presents quality and incident reports to the Quality and Safety Committee and senior leadership, highlighting trends, risks, outcomes,



and recommendations;
- Collaborates with Enterprise Risk Management and program leaders to identify systemic risks, strengthen controls, evaluate program practices and outcomes, and implement sustainable improvements;
- Leads, trains, and coaches' direct reports, establishing clear performance expectations, accountabilities, and objectives aligned with organizational priorities and professional standards;
- Promotes a respectful, inclusive, and psychologically safe work environment that supports collaboration, professional growth, and high-quality service delivery;
- Ensures staff receive appropriate orientation, training, and ongoing guidance to perform their responsibilities safely and effectively;
- Leads the development, implementation, review, and monitoring of standardized client care policies, procedures, and practice guidelines across programs and service locations;
- Develops, implements, monitors, and evaluates intake and care navigation services, including strategies to improve Intake and Contact Centre performance and service delivery.
- Ensures Clinical Services practices align with applicable legislation, regulatory requirements, and professional standards, including those established by the College of Nurses of Ontario (CNO) and Ontario PSW Association (OPSWA), as applicable;
- Promotes consistent, evidence-informed practices in medication safety, client handling and transfers, clinical documentation, equipment use, intake, assessment, care planning, case management and service delivery;
- Monitors compliance, identifies gaps and risks, implements corrective actions, and evaluates the effectiveness of client care standards;
- Oversees the development, implementation, and review of organizational IPAC policies, procedures, and practices across programs, hubs, offices and client-facing services;
- Identifies organizational training needs through incident trends, quality audits, staff feedback, legislative changes and emerging practice requirements;
- Provides leadership and support to staff as part of on-call rotation (weekends and holidays as needed) and communicates incidents/situations with appropriate Manager/staff as needed.

Qualifications required:





- Post secondary education in Nursing is required
- Bachelor of Science in Nursing is an asset
- Registered Practical Nurse (RPN) or Registered Nurse (RN) in good standing with the College of Nurses of Ontario is required
- Minimum of three (3) years’ experience in a management role; a combination of education and experience will be considered
- Demonstrated experience in quality assurance, continuous improvement, policy development, and regulatory compliance
- Practical knowledge of nursing, personal support services, client safety, and clinical practice standards
- Experience in client assessment, staff relations, incident management, and risk assessment
- Proven knowledge of client records management and electronic medical records
- Proficient computer skills, including Microsoft Office and AlayaCare
- Experience in non-profit organizations and community support services is an asset
- Experience supporting older adults living with mental health conditions, cognitive impairment, and dementia
- Solid leadership, analytical, problem-solving, organizational, and coordination skills, with the ability to manage competing priorities and complex situations
- Excellent written and verbal communication skills
- First Aid Certification with HCP Level CPR training
- Valid “G” Ontario driver’s license and access to a safe and reliable vehicle
- Sensitivity to the needs of the vulnerable population with disabilities, including challenges in cognition
- Clear Vulnerable Sector Police Check
- Must work in a safe manner and promote the health and safety of all staff, volunteers, clients and the community as outlined within CCD policies

Compensation and Benefits: $89,000 annually;

- Three (3) weeks’ vacation per year of work (pro-rated to hours worked);
- Six (6) paid sick days per year of work (pro-rated to hours worked);
- Nine (9) paid (including stat) holidays;
- Three (3) float days (when eligible);
- Health, dental, life insurance, and pension perks when eligible;
- Performance incentive eligibility up to 5% of annual salary.

Vacancy Status: This posting is for a new vacancy Please apply in writing referencing posting #2026-61 outlining qualifications and experience by 4:00pm on

Friday October 30th, 2026, to

Human Capital, Community Care Durham email: [email protected]

Pay: Up to $89,000.00 per year

Benefits

- Company events
- Company pension
- Extended health care
- Mileage reimbursement
- On-site parking
- Paid time off
- Vision care
- Wellness program

Work Location: In person

📌 Manager, Quality and Standards (Whitby)
🏢 Community Care Durham
📍 Whitby