Employment Type: Temporary until November 2027 Work Schedule : Varied - shifts could include weekdays, evenings, weekends, and holidays Reporting to the Program Manager, the Medical Office Assistant (MOA) works collaboratively with all staff, multidisciplinary team and physicians in support of patient care. The MOA supports the clinic by performing a variety of clerical, administrative and clinical tasks. A key purpose of this role is to effectively connect patients with resources that will help them to improve their health and to support the general flow of referrals and patient care in the clinic.

There are primarily three functional areas that an MOA supports including patient facing activities, referral coordination and clinical program duties. MOAs at Calgary Foothills Primary Care Network (PCN) will work in all areas.

Patient Facing

Activities (Front of house: Greeting and acknowledging all patients and visitors in the medical home/program to determine the purpose of their visit Supporting data collection and administrative tasks as needed in the clinic Referral Coordination (Back of house): Making outgoing calls to patients and completing patient outreach when appropriate such appointment reminder calls and requests from physicians Stocking and cleaning exam rooms including clinic autoclaving Ability to be flexible, adaptable and to thrive in a fast-paced, dynamic,



and evolving environment Knowledge of medical terminology Knowledge and experience with medical records management using an EMR and Netcare Proficiency in basic functions of Microsoft Office (Word, Excel, Outlook) Knowledge of Health Information Privacy Regulations and the Health Information Act Awareness and adherence to Infection Prevention and Control policies and procedures Accredited Medical Office Assistant (MOA) Certification required; Minimum of one (1) year full clinic scope MOA experience Experience working with diverse patient populations considered an asset Completion of a satisfactory criminal record check and/or Vulnerable Sector Search. Diversity & Inclusion ~ Our PCN strongly believes in sustaining an inclusive, respectful and equitable working workplace that represents the communities we serve. We invite people of all ethnic backgrounds, ancestry, religious beliefs, sex, gender identities and expressions, sexual orientation, ages, marital status, family status, genetic characteristics and disabilities to apply for positions within our PCN.

As part of our ongoing commitment to advancing reconciliation and supporting Indigenous communities, we actively uphold Call to Action 23 of the Truth and Reconciliation Commission of Canada. We are dedicated to increasing the recruitment and retention of Indigenous professionals across all levels of our organization, particularly in health and wellness roles and encourage individuals of Indigenous ancestry to apply.

📌 Medical Office Assistant- Hospital (Calgary)
🏢 Calgary Foothills Primary Care Network
📍 Calgary