Description

As a Customer Success Manager (CSM), you will be responsible for understanding customers' needs, ensuring a satisfactory customer experience, fostering long-term loyalty, and optimizing the value they derive from our products and services. You will play a key role in building strong, lasting relationships with clients/customers. The ideal candidate should have excellent communication skills and a commitment to customer service, satisfaction, and success. We offer a competitive salary, a cooperative work environment, and comprehensive benefits, including performance bonuses and opportunities for professional development.

Key Areas of Responsibility

- Establish a trusted/strategic advisor relationship with each assigned customer and drive continued value of the solutions.

- Customer Engagement: Build and maintain strong relationships with customers, serving as their primary point of contact for Cisco-related inquiries and support.

- Post-Sales Support: Provide post-sales support to customers, ensuring a smooth transition from purchase to implementation and ongoing usage.

- Solution Guidance:



Offer strategic and technical guidance to help customers effectively utilize Cisco services, including conducting regular check-ins, reviews, and optimization recommendations.

- Customer Success Plans: Develop and execute customer success plans tailored to each client's unique needs and goals.

- Issue Resolution: Proactively identify and resolve customer issues, working closely with internal teams and Cisco support when necessary.

- Training and Enablement: Conduct training sessions and workshops to enhance customers' understanding and usage of Cisco services.

- Feedback Loop: Act as a voice of the customer within CDW, providing feedback and insights to improve our Cisco offerings and services.

Metrics and Reporting: Track and report on key success metrics, including customer satisfaction, usage patterns, and adoption rates.

YOUR TASKS

- Identify, define and drive renewals, phased upsell and cross-sell opportunities from

📌 Customer Success Manager (Toronto)
🏢 CDW group
📍 Toronto