Operations Manager

POSITION: Operations Manager

Report to: President

Direct Reports: Distribution Centre (DC) Supervisor, DC team members (approximately 20). Hours: Full-Time Salary, 40+ hours per week, with some evenings and weekends required, including Black Friday, Boxing Week, major sale events and trade shows.

Parenting is hard, and everyone wants the best for their children. That’s where we come in! At Snuggle Bugz, we look to instill confidence in parents navigating the early stages of Parenthood. Currently, we are missing a critical link (aka YOU) and seeking a candidate armed with passion and the ability to jump in and provide leadership to our DC team, facilities and operations. Every order that leaves our DC accurate and on time is part of how we keep that promise to the families we serve.

To be considered for the Operations Manager position, you must understand the importance the Distribution Centre has to customer service and ensure that all product movement is effective and efficient. You must have hands-on experience in receiving, warehousing, shipping and freight management, and you must be able to lead facilities management and administration across our DC and retail stores. You are a team player with experience managing people, and you thrive in a dynamic, rapid-paced environment with great people and an amazing company!

Qualifications

5+ years’ experience managing warehouse or distribution centre operations, including 2+ years leading supervisors or leads and owning an operating budget.

Required:

· Distribution centre management and people leadership, including recruiting top talent

· Strong Excel and data skills, including dashboards and reporting tools

· Experience with ERP or warehouse management systems, including configuring workflows and resolving system issues

· Willingness to take a hands-on approach during peak periods

· Proven ability to drive metrics improvements with staff via measurements and scorecards

· Experience managing freight and carrier relationships

· Experience with facilities management

· Experience building and managing operating budgets, including labour and freight costs

· Project management: ability to develop,



communicate and implement project plans and manage several projects simultaneously

· Relationship management: ability to build productive relationships with carriers, vendors, landlords and property managers, and to negotiate effectively

· Forklift certification and WHMIS training, or willingness to obtain

· Ability to lift heavy objects (50 lbs+), with or without accommodation

Assets:

· Blue Link experience

· LTL and parcel rate negotiation

· Commercial lease administration

· Post-secondary education in supply chain, logistics or business

· Multi-channel retail experience

Responsibilities

· Lead the DC team through the Supervisor. Approve hires, set training standards, and complete the Supervisor’s annual performance appraisal.

· Provide or arrange DC leadership coverage outside the Supervisor’s regular hours, including evenings and weekends as needed.

· Ensure goals, schedules and deadlines set by management are met, and communicate and implement change with the DC team.

· Continuously improve DC processes, productivity and resource use, and resolve operational problems.

· Coordinate and ensure DC cleanliness and housekeeping are kept up to standards.

· Set clear expectations and model high standards of work practice, safety and adherence to Snuggle Bugz policies and procedures.

· Ensure compliance with Joint Health and Safety Committee procedures, policies and practices, along with Occupational Health and Safety Act, WHMIS and equipment certification requirements.

· Drive inventory accuracy by overseeing daily DC activities, physical inventory counts (in partnership with Finance), and appropriate product placement and storage.

· Own the accuracy of inventory transferred between the DC and retail stores, working with the Supervisor on transfer picking and preparation.

· Review and approve timesheets and leave tracked by the Supervisor,



and coordinate payroll inputs with Finance.

· Review and approve DC staff schedules built by the Supervisor in the workforce management system, ensuring they align to volume and the labour budget.

· Develop and retain the Supervisor and a high-performing team.

· Track and manage Key Performance Indicators using operational dashboards and reporting tools to improve operational performance.

· Oversee inbound and outbound inventory flow with vendors, carriers and retail stores.

· Manage inbound vendor freight and outbound carrier relationships, including scheduling pickups, obtaining rate quotes and negotiating carrier rates.

· Own DC configuration in our ERP (Blue Link), including pick jobs, bin locations and product dimension and weight data.

· Coordinate facilities for the DC and retail stores (maintenance, repairs, service contracts) and manage capital projects within approved budgets.

· Build and manage the operations budget (labour, freight and facilities), and deliver the operating plan within it.

· Step in to support receiving, shipping and picking during peak periods and inventory counts.

· Contribute to annual operating and capacity planning with the President, including peak-season readiness.

· Document and maintain standard operating procedures for DC, freight, facilities and operational processes.

Additional duties and responsibilities may be added or modified as required throughout the course of your employment

Snuggle Bugz provides accommodations for applicants with disabilities, available on request during all aspects of the selection process.

This job posting is for an existing vacancy unless otherwise specified. Rest assured, all applications are reviewed by real humans—no robots or AI involved in our recruitment and selection process!

Pay: $80,000.00-$95,000.00 per year

Benefits

- Casual dress
- Dental care
- Extended health care
- On-site parking
- Paid time off
- RRSP match
- Store discount
- Tuition reimbursement
- Vision care

Education:
- DCS / DEC (preferred)

Experience:
- Warehouse management system: 5 years (preferred)
- Leadership: 2 years (preferred)

Work Location: In person

📌 Operations Manager (Oakville)
🏢 Snuggle Bugz
📍 Oakville