Salary Range

The salary range for this position is CAD $30.03 - $30.03 / hour

Detailed Overview

Within the context of a client and family centered care model, reporting to the Manager, Clinical Services or designate, this position performs a variety of duties in support of an outpatient health care services area(s). Schedules and books a variety of outpatient appointments and follow up visits, tests and referrals. Maintains appointment calendars for designated physicians and/or other health care professionals; adjusts arrangements in accordance with client/patient and facility requirements.

Obtains and maintains client/patient information; prepares and maintains charts; enters into computerized system. Prepares and processes medical billings. Types technical and non-technical materials utilizing a variety of computer software applications.

Provides reception services; greets clients/patients, directs to appropriate area and/or escorts to exam room; responds to general inquiries. Answers and responds to phone messages or forwards caller to appropriate health care skilled or other personnel. Maintains department equipment, supplies and filing systems.

Provides support in a clinical setting; sets up and maintains examination room; takes and/or records vital signs (weight, temperature, pulse, respiration); collects specimens and/or performs routine lab tests such as urine tests for protein and/or glucose.

Responsibilities

- Schedules and books a variety of outpatient appointments by receiving appointment requests or referrals, making follow up appointments, adjusting arrangements as directed in accordance with patient and facility requirements and assigning to the appropriate time, date and location. Arranges patient diagnostic tests. Maintains appointment calendars by arranging and confirming appointments. Prepares and distributes clinic appointment schedules.





- Receives patient upon arrival to the clinic and obtains/confirms information required to register the patient; registers patient in the computerized admission/discharge/transfer system and completes related registration documentation. Monitors electronic status board for patient kiosk express check in. Prepares and escorts patients to exam rooms within the clinic.

- Assembles and maintains patient charts; inputs patient data and information into relevant systems, charts or electronic health record systems. Attaches documents to charts such as laboratory and special examination reports; files charts and forwards to Health Records as required.

- Takes and/or records patient vital signs such as weight, temperature, pulse, respiration by methods such as electronic scale, ear thermometer, or multi-functional blood pressure cuff and records on patient chart as required.

- Collects specimens and/or performs routine lab tests such as urine tests for protein and/or glucose by procedures such as using colour coded dip sticks.

- Telephones and/or transmits test results and other medical information to patients, physicians and others according to established procedures.

- Prioritizes, processes, coordinates and transcribes physicians'' orders such as requests for x-rays, MRI/CT scans, ultrasounds, and blood work, by performing duties such as completing requisitions and liaising with the appropriate clinic, unit or department to make arrangements in accordance with established procedures.

- Prepares and processes manual or computerized medical billings for outpatient services. Receives, records and accounts for a variety of payments for client/patient direct billings and/or submits charges to Finance in accordance with established policies and procedures. Follows up on discrepancies as required; refers complex problems to the Manager.





- Types a variety of technical and non-technical documents such as correspondence, medical reports, minutes of meetings, medical billings, statements and reports from written form, drafts; composes routine correspondence for signature.

- Performs receptionist duties; answers the telephone; takes and transmits messages; greets and directs visitors and patients to appropriate locations for appointments. Informs appropriate clinic, physician and/or other health care professional of patient arrival.

- Maintains timekeeping records for designated staff as directed; forwards to appropriate personnel for approval.

- Maintains adequate inventory of office supplies by preparing requisitions for signature. Maintains examination rooms. Assembles and sends for cleaning equipment used during examinations according to established procedures.

- Processes incoming and outgoing mail, faxes, reports/records, couriered documents by performing duties such as receiving, recording, date stamping, sorting and distributing mail and preparing outgoing mail for pick up. Signs for receipt of packages and shipments.

- Operates office equipment such as photocopiers, scanners, and fax machines; carries out minor maintenance such as loading paper, removing paper jams, cleaning glass, changing toner cartridges. Calls for service if further maintenance required.

- Performs other related duties as assigned.

Qualifications

Education and ExperienceGrade 12, medical terminology and graduation from a recognized Medical Office Assistant Certificate program plus one year's recent, related experience or an equivalent combination of education, training and experience.

Skills and Abilities

- Ability to communicate effectively both verbally and in writing.

- Ability to deal with others effectively.

- Physical ability to carry out the duties of the position.

- Ability to keyboard at 40 w.p.m.

- Ability to organize work.

- Ability to operate related equipment.

- Ability to utilize a variety of computer software applications.

📌 Outpatient Clinic Clerk (Surrey)
🏢 Fraser Health
📍 Surrey