Part-Time Receptionist / Administrator

Donovan Insurance Brokers Inc. is seeking a friendly, professional, and dependable Part-Time Receptionist / Administrator to join our team in Waterloo.

As the first point of contact for our clients, visitors, and callers, you will play an important role in creating a welcoming and professional experience. We are looking for someone who communicates confidently, is organized and reliable, and enjoys working with people in a professional office environment.

This role may be particularly well suited to someone specifically looking for a stable, long-term part-time schedule.

Schedule: Monday, Wednesday, and Friday, 12:30 p.m.–4:30 p.m.

Hours: 12 hours per week, with opportunities for additional hours as needed

Location: Waterloo, Ontario

Responsibilities

Your primary responsibility will be supporting the reception desk and providing a positive experience for clients and visitors. Responsibilities include:

- Greet clients and visitors in a friendly and professional manner
- Answer and manage a multi-line telephone system and direct calls appropriately
- Take accurate messages and assist with general client inquiries
- Monitor and respond to general reception emails
- Manage incoming and outgoing mail, courier deliveries, and correspondence
- Scan, organize, and distribute documents as required
- Perform accurate data entry and maintain electronic and physical records
- Maintain an organized and welcoming reception area
- Assist with general administrative and clerical duties
- Monitor office supply inventory and assist with placing orders
- Provide administrative support to the team as required





Additional administrative responsibilities and office processes will be introduced gradually as you become comfortable in the role and will be supported with training.

Qualifications

- Previous reception, administrative, clerical, or customer service experience is preferred
- Excellent verbal and written communication skills
- Friendly, qualified, and confident telephone manner
- Strong organizational and time-management skills
- Excellent attention to detail and accuracy
- Comfortable working independently and managing multiple priorities
- Basic proficiency with Microsoft Outlook, Word, and Excel
- Comfortable learning new software and office systems
- Reliable and able to consistently work the required Monday, Wednesday, and Friday schedule
- Previous experience in a professional office setting is considered an asset

What We Offer
- A consistent part-time schedule
- Opportunities for additional hours throughout the year
- A welcoming and professional office environment
- Structured training and support from an experienced team
- An opportunity to develop reception and administrative skills

Flexibility to work additional hours when available would be an asset. If you are dependable, organized, enjoy helping others, and are looking for a stable part-time opportunity, we would be pleased to hear from you.

We are an equal opportunity employer and are committed to providing accommodations throughout the recruitment process. Donovan Insurance Brokers does not use AI in our screening or decision-making process.

Pay: $20.00-$25.00 per hour

Benefits

- Company events
- On-site parking

Application question(s):
- Are you available to work in person every Monday, Wednesday, and Friday from 12:30 p.m. to 4:30 p.m.?

Work Location: In person

📌 Part Time Receptionist/Administrator (Waterloo)
🏢 Donovan Insurance Brokers
📍 Waterloo