Airline Limousine is the oldest and largest Limosuine company in Canada operating to and from Pearson Airport and having head office in Woodbridge, ON L4L 8P8. We are agile, professional, and our goal is to Provide best possible experience to our riders and provide a safe and health working environment to our employees..
Our work environment includes
- Contemporary office setting
Responsibilities:
- Answer incoming phone calls and provide assistance or direct calls to the appropriate department or individual
- Book Rides for the calling customers and replaying that information to dispatch.
- Provide information to callers about company products, services, and policies
- Maintain a qualified and courteous demeanor when interacting with customers over the phone
- Update customer records and enter relevant information into the company database
- Follow company guidelines and protocols for handling phone calls and customer inquiries
Requirements:
- High school diploma or equivalent
- Excellent verbal communication skills
- Strong customer service skills and the ability to remain calm under pressure
- Proficient in using phone systems, including transferring calls and placing callers on hold
- Basic computer skills, including knowledge of Microsoft Office Suite
- Ability to multitask and prioritize tasks effectively
- Attention to detail and accuracy in message taking and data entry
Please note that this is not an exhaustive list of responsibilities and requirements. The role may require additional duties as assigned by the supervisor. Job Type: Part-time