About SAAN SAAN Cafe & Restaurant:

SAAN SAAN is a unique, vibrant cafe that blends the best of traditional Hong Kong style cuisine with a fun twist - all served gluten free! Whether you are enjoying a classic milk tea, a delicious cocktail or savouring a BBQ pork puff, we provide an inviting space that celebrates the nostalgia of Hong Kong style comfort food in a gluten free environment.

We are seeking an experienced, energetic, and motivational General Manager who loves leading a team and creating great guest experiences—someone who thrives in a fast-paced, team-oriented environment while maintaining a positive attitude and a calm, kind demeanor with both guests and staff.

Key Responsibilities: Daily Operations & Leadership

- Oversee all front and back-of-house operations, ensuring smooth daily service
- Conduct daily shift briefings with FOH /BOH staff (i.e. menu updates, promotions, events)
- Manage reservations, walk-ins, private events, and promotions seamlessly
- Perform all guest service duties as needed and/or ensure proper delegation of tasks — including order-taking, drink-making, food running, and table clearing
- Input and maintain inventory levels in POS (TouchBistro); oversee daily food and beverage stock availability

Team Development & Staff Management

- Hold a genuine positive demeanor throughout the shift while motivating and leading the team, leading by example
- Hire, train, schedule, and mentor current and future FOH team members
- Uphold company service standards, with training focus on a memorable guest experience
- Positively impact team morale through daily check-ins and performance coaching
- Continuously assess team members performance, skills, and operational effectiveness. Participate in performance management and formal reviews of staff
- Handle team conflicts and resolve issues promptly
- Maintain daily contact with hourly staff members to assess labour requirements

Beverage & Menu Management

- Ensure food and beverages are presented with exceptional level of detail prior to delivering to guests, to ensure brand quality and consistency
- Prepare and oversee the quality of beverages including specialty coffees, teas, cocktails, and mocktails
- Ensure all beverages are prepared according to SAAN SAAN’s recipes and presentation standards




- Collaborate on beverage menu development, including recipe testing, costing, and seasonal changes
- Lead ongoing beverage training sessions for FOH team
- Ensure liquor service adheres to all Serving It Right regulations

Guest Experience & Brand Standards

- Presence on the floor during service periods while supporting staff in the area required
- Ensure guests are welcomed and served with warmth, care, and attention to dietary needs
- Maintain deep knowledge of all menu items, gluten-free and allergen protocols
- Uphold service, cleanliness, and food safety standards at all times
- Foster a safe, inclusive, and respectful environment for guests and team members
- Address and resolve guest concerns professionally and efficiently

Administrative & Financial Responsibilities:

Daily

- Daily review and reporting to upper management of sales and labour; actuals vs projections
- End of day reporting on reconciliation of cash, floats, and payments, voids, discounts, and promos with full explanation of any large spends or anomalies
- Reconcile floats and POS closeouts. Report on sales, labor, discounts, and operational issues
- Executes events and promotions to an exemplary level
- Manage supplier, orders, invoicing, cost control, and cost reporting

Weekly

- Participate in operations review meetings (sales, inventory, events)
- Manages inventories; completes weekly beverage inventory counts, inventory orders and production schedules
- FOH & BOH schedules
- Reviews weekly sales and labour budget targets and can proactively adjust operation standards
- Plan and coordinate upcoming events and communicate logistics with BOH
- Manage budgets, sales reports, and cost control strategies

Monthly

- Assists with recruiting, onboarding, and training new staff
- Update and maintain employee records and training documents
- Contribute to marketing and promotional strategy and execution

Competencies & Skills

- Leadership: Enthusiastic, motivating,



and team-oriented with a hands-on leadership style
- Guest Experience: Passionate about creating memorable, personalized experiences for every guest
- Time Management: Capable of managing competing priorities in a fast-paced environment
- Communication: Clear, consistent, and empathetic communicator with staff, guests, and leadership
- Problem Solving: Flexible, creative, and calm under pressure when facing challenges, issues, or complaints
- Organization: Highly organized with attention to detail and follow-through on operational tasks
- Consistency: Sets a professional, reliable example in behavior, communication, and expectations

Qualifications:

- Minimum 2 years experience at the management level
- Minimum 3 years experience in a full service restaurant
- Experience in a new restaurant opening considered an asset
- Proficient with POS and scheduling systems (TouchBistro and PUSH preferred)
- Have a strong understanding of inventory, cost control, and sales reporting
- Are able to physically able to lift 25–40 lbs, stand for long periods, and multitask in a fast-paced setting
- Understand and prioritize food safety and allergen protocols
- Calm under pressure and bring a positive, kind attitude to the team
- Organized, detail-oriented, and comfortable with budgeting and inventory systems
- Have Food Safe, WHMIS, and Serving It Right certifications

Schedule

- Must be available to work daytime and evening shifts as required by the business
- Weekend shifts are mandatory

Why Join Saan Saan Café?

- Be part of an innovative and inclusive food culture that celebrates gluten-free dining without compromising flavor or quality.
- Work in a lively and supportive team environment that values creativity, passion, and growth.
- Competitive pay with tips, as well as opportunities for advancement as we grow.
- Enjoy employee discounts and perks, including free drinks and food!
- Extended health advantages after Probation period

Job Type: Full-time Pay: $58,000.00-$70,000.00 per year

Advantages

- Discounted or free food
- Extended health care
- Store discount

Experience:
- Restaurant management: 2 years (preferred)

Licence/Certification:
- Serving It Right (preferred)

Work Location: In person

📌 Restaurant General Manager (Vancouver)
🏢 Saan Saan
📍 Vancouver