Job Overview

At Sunterra Market, we believe great food starts with exceptional ingredients and knowledgeable people. As a Retail Meat Cutter & Department Associate, you will play an integral role in delivering the premium quality, craftsmanship, and personalized service our guests have come to expect. Combining expert retail meat cutting skills, product knowledge, and outstanding customer service, you will prepare, merchandise, and maintain fresh meat and seafood offerings while helping customers select the perfect products for every occasion.

This role is ideal for an experienced Retail Meat Cutter, Butcher, Meat Department Associate, or Fresh Foods Professional who takes pride in their craft, values product quality, and enjoys creating memorable customer experiences. From preparing specialty cuts and custom orders to maintaining exceptional displays and providing cooking recommendations, you will contribute directly to Sunterra's reputation for freshness, culinary excellence, and an elevated shopping experience.

Duties & Responsibilities

Custom Meat Cutting & Product Preparation

- Cut, trim, debone, grind, portion, and prepare a variety of beef, pork, poultry, lamb, seafood, and specialty products according to Sunterra standards.
- Produce retail-ready meat products, including steaks, roasts, chops, ground meats, marinated items, kabobs, stuffed products, and other value-added offerings.
- Prepare specialty cuts and custom orders to customer specifications with precision and care.
- Sharpen, maintain, and safely operate knives, saws, grinders, slicers, and other meat-cutting equipment.
- Skewer, marinate, season, and prepare value-added products in accordance with Sunterra recipes and preparation guidelines.
- Monitor product quality, freshness, consistency, and presentation standards throughout production.
- Perform meat grinding procedures, including required temperature monitoring and documentation.
- Weigh, wrap, label, and merchandise products accurately.
- Minimize waste through proper cutting techniques, yield management, and adherence to department standards.
- Store products at appropriate temperatures and maintain proper stock rotation procedures.

Merchandising & Department Presentation

- Create, stock, replenish, and maintain attractive, abundant fresh meat and seafood displays throughout the day.
- Ensure all products are properly labeled, dated, priced, and presented according to Sunterra standards.
- Monitor inventory levels and replenish product to maintain a full, fresh, and visually appealing department.
- Support featured promotions, seasonal programs, holiday offerings, and cross-merchandising initiatives.
- Receive, inspect, store,



and organize product deliveries while maintaining proper rotation and storage procedures.
- Ensure accurate signage, retail pricing, and promotional materials are displayed at all times.

Customer Service & Product Knowledge

- Deliver exceptional customer service by engaging guests in a friendly, professional, and knowledgeable manner.
- Assist customers with product selection, meal planning, cooking methods, preparation techniques, and serving suggestions.
- Provide expert guidance on specialty cuts, portion sizing, preparation methods, and premium products.
- Fulfill custom cutting requests and special orders.
- Promote Sunterra's commitment to premium ingredients, local sourcing, and culinary excellence.
- Share product knowledge, recipe ideas, and cooking recommendations to enhance the customer experience.
- Support sampling programs and product demonstrations as required.
- Resolve customer concerns professionally and escalate issues when necessary.

Food Safety, Compliance & Department Operations

- Adhere to all food safety, sanitation, HACCP, workplace safety, and company operating standards.
- Maintain clean, organized, and sanitary workstations, equipment, cutting surfaces, coolers, and display areas.
- Complete all required temperature logs, sanitation records, and food safety documentation.
- Monitor product handling, storage, and rotation procedures to ensure freshness and compliance.
- Maintain organized back-stock, coolers, and storage areas with proper dating and labeling.
- Track and report waste, shrink, and product quality concerns in accordance with department procedures.
- Participate in monthly inventory counts and stock management activities.

Team Collaboration & Development

- Collaborate with team members to achieve department sales, service, merchandising, and operational goals.
- Support cross-functional activities within the Fresh Foods department and other areas as required.
- Assist with onboarding and training new team members when requested.
- Work collaboratively with Kitchen, Bakery, Produce, and Front-End teams to support promotions and customer initiatives.
- Contribute to a positive, respectful, and team-oriented environment.
- Participate in ongoing learning, development, and product knowledge training.
- Perform other duties as assigned by the Team Lead,



Market Manager, or leadership team.

Qualifications & Experience

- Experience in a grocery store meat department, specialty butcher shop, premium food retailer, or fresh market environment. 1-3 years preferred.
- Demonstrated experience preparing retail-ready cuts, specialty cuts, and custom meat orders.
- Strong knife skills and knowledge of meat-cutting techniques.
- Experience operating meat-cutting equipment safely and efficiently.
- Strong understanding of food safety, sanitation, and proper product handling practices.
- Excellent customer service and communication skills.
- Ability to work in refrigerated environments and stand for extended periods.
- Ability to lift up to 50 lbs.

Working Conditions

- Standing and walking for extended periods.
- Exposure to varying temperatures and wet conditions.
- Repetitive lifting (up to 40 lbs), reaching, and manual tasks. Ability to lift using proper lifting techniques.
- Quick-paced, team-oriented environment. May walk and work on uneven surfaces.
- Requires some reaching above and below shoulder height.
- Repetitive use of hands with power grasping and fine manipulation.
- Comfortable standing for extended periods and working in cold environments.
- Availability to work flexible hours including, weekends, and holidays as required.
- Requires some reaching above and below shoulder height.
- Repetitive use of hands with power grasping and fine manipulation.

Full-time and part-time Team Members will receive a discount of 50% off selected prepared foods when enjoyed in-store (these items vary by location) and a general discount on all groceries in-store and the café! The seeds of Sunterra took root on the Price family farm over fifty years ago in Acme, AB. With gratitude for land that has been in their family for decades, the Price family decided to name their company after the very things that helped nourish their business - the sun and the earth - and Sunterra was born.

Join our growing Sunterra Family and be part of a team where your contributions are valued and makes the difference. Just like finishing a hard day's work on the farm, working for Sunterra will provide you with a sense of ownership, pride, and the satisfaction of a job well done. Expand your skills and feel a sense of belonging and fulfillment. With your passion and care help, create unforgettable experiences for our customers through exceptional service and high-quality products.

Roll up your sleeves and apply!

Pay: From $19.00 per hour

Benefits

- Dental care
- Discounted or free food
- Extended health care
- On-site parking
- Store discount

Work Location: In person

📌 Retail Meat Cutter & Department Associate (Edmonton)
🏢 Sunterra Market
📍 Edmonton